WirelessE911 Guide CG-EWCG-001
TN Errorsand Corrective Action Issue 3, January 6, 2004
Table H Error Codes and Corrective Action (continued)
ErrorCode Error Message Occurs when. . . Corrective Action for. . .
754 No record exists on
lock The TN on the incoming Migrate SOIR
does not exist in the database. Determineif theerror record TN is valid:
• If error record TN is valid, no action
is necessary. Processing in the TN
database will change the M FOC to
an I FOC and insert the record.
• If the error record TN is invalid,
resubmit a E FOC SOIR to delete
the error record
755 Unable to migrate
locked record The TN in the database for the incoming
Migrate SOIR shows a locked status Determine if the error record TNis valid:
• If valid, contact the donor company
to issue an unlock SOIR. The error
record will process once the unlock
SOIR is received.
• If the error record TN is invalid,
resubmit a E FOC SOIR to delete
the error record
756 Company code
mismatchon change The NENA ID on the incomingC FOC
SOIR does not match the NENA ID of
the TN record in the database
Determine if the error record NENA ID
is valid:
• If valid, contact the donor company
to issue an unlock SOIR and
resubmit the SOIR as a M FOC with
the appropriate changed data
• If the error record NENA ID is
invalid,resubmit a EFOC SOIR to
delete the error record
757 Company code
mismatch on delete The NENA ID on the incoming D FOC
SOIR does not match the NENA ID of
the TN record in the database
Determine if the error record NENA ID
is valid:
• If valid, contact the donor company
to issue an unlock SOIR and
resubmit the SOIR as a M FOC
to migrate the record and the a
subsequent D FOC to delete the TN
record
• If the error record NENA ID is
invalid,resubmit a EFOC SOIR to
delete the error record
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