Breville BES820XL manual No créma, Machine is making pulsing, Pumping sound while extracting

PROBLEM	POSSIBLE CAUSES	WHAT TO DO
No créma	Coffee is not tamped firmly enough	Refer to ‘Tamping The Coffee’, page 15.
	Coffee grind is too coarse	Ensure you use a suitable espresso grind. Refer to
		‘The Grind’ on page 22.
	Ground coffee is not fresh	Pre-ground coffee should not be kept for longer
		than a week. Refer to ‘The Grind’ on page 15.
	Filter holes are blocked	Use the fine pin on the cleaning tool to clear the
		holes. Refer to ‘Cleaning The Filters’, page 24.
Machine is making pulsing/	The machine is carrying out the normal	No action require as this is the normal operation of
pumping sound while extracting	operation of the 15 bar pump	the machine.
coffee or steaming milk
Coffee runs out around the edge	Filter holder is not inserted in the brew	Refer to ‘Inserting The Filter Holder’, page 16.
of the filter holder	head properly
	There are coffee grounds around the	Clean any excess ground coffee from the rim of
	filter rim	the filter holder to ensure a proper fit into the brew
		head.
	Too much ground coffee in the filter	Refer to ‘Preparing The Coffee’, page 15.
	Ground coffee has been tamped too firmly	Refer to ‘Tamping The Coffee’, page 15.
	Incorrect filter for amount of ground	Ensure you use the small filter for 1 cup of coffee
	coffee used	and the larger filter for 2 cups of coffee.
Coffee filters out in drops from	The water tank is empty or low	Refer to step 1 – ‘Filling The Water Tank’, page 14.
the filter holder
	Coffee grind is too fine	Ensure you use a suitable espresso grind. Refer to
		‘The Grind’ on page 22.
	Machine is blocked by mineral deposits	Decalcify the machine. Refer to ‘Decalcifying’,
		page 26.

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