EPSON Stylus Pro 7000

Revision B

3.2Troubleshooting Using the Error Messages

The EPSON Stylus Pro 7000 performs self-diagnostic tests using the data supplied by its various sensors, and if an error is detected by one or more sensors, a corresponding error message appears on the control panel display. No matter what kind of error occurs, use Table 3-2, “LCD Panel Error Messages,” on page 83 or Table 3-3, “Messages That Indicate Service is Necessary,” on page 84 to determine what and where the problem is, as well as where to look for directions on fixing the problem.

†Table 3-2 lists the printer errors that users can check and troubleshoot by themselves.

†Table 3-3 lists the printer errors that require service technicians to check and troubleshoot, such as failed part replacement.

Table 3-2. LCD Panel Error Messages

LCD message

 

Status

 

Type

 

Refer to

 

 

 

page

 

 

 

 

 

 

 

 

 

 

 

 

 

Ink Cartridge

 

Ink End, Wrong Ink Cartridge

 

Error

 

 

Replace

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ink Drying nn min.

 

Ink drying

 

Status

 

 

 

 

 

 

 

 

 

Ink Low

 

Ink low

 

Warning

 

85

 

 

 

 

 

 

 

Ink Charge nnn

 

Initial Ink Charge

 

Status

 

 

 

 

 

 

 

 

 

Replace Ink

 

Performing ink cartridge replacement

 

Error

 

90

Cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press Pause

 

Waiting for the paper-initialization trigger

 

Status

 

 

 

 

 

 

 

 

 

Ready

 

Printer is ready

 

Status

 

 

 

 

 

 

 

 

 

Cannot Print

 

There is a problem.

 

Error

 

91

 

 

 

 

 

 

 

Printing

 

Printing the current print job.

 

Status

 

 

 

 

 

 

 

 

 

Option I/F Error

 

Type-B interface error

 

Error

 

91

 

 

 

 

 

 

 

No Cartridge

 

One or more ink cartridges not installed

 

Error

 

91

 

 

 

 

 

 

 

Table 3-2. LCD Panel Error Messages

LCD message

 

Status

 

Type

 

Refer to

 

 

 

page

 

 

 

 

 

 

 

 

 

 

 

 

 

Cover Open

 

The cover is open

 

Error

 

88

 

 

 

 

 

 

 

Turn off/on

 

The printer needs to re-initialize.

 

Status

 

 

 

 

 

 

 

 

 

Service Call

 

Fatal error occurred

 

Error

 

92

nnnnnnnn

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initializing printer, initializing paper,

 

 

 

 

Please Wait

 

charging ink, resting timer IC, or clearing

 

Status

 

 

 

 

NVRAM

 

 

 

 

 

 

 

 

 

 

 

Power Off

 

Performing power-off sequence

 

Status

 

 

 

 

 

 

 

 

 

Pause

 

Printer paused

 

Status

 

 

 

 

 

 

 

 

 

Maintenance Call

 

Maintenance required (waste ink pad

 

Warning

 

86

nnnn

 

replacement)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transportation

 

Draining transport fluid (100% = end)

 

Status

 

 

Prep nn%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Paper Not Cut

 

Paper cut error

 

Error

 

88

 

 

 

 

 

 

 

Paper Skew

 

Paper fed at a slant

 

Error

 

89

 

 

 

 

 

 

 

Paper Jam

 

Paper jam occurred

 

Error

 

87

 

 

 

 

 

 

 

Load Paper

 

No paper loaded or roll paper end

 

Error

 

87

 

 

 

 

 

 

 

Return Paper

 

The Paper Set Lever was moved to the

 

 

 

 

 

Released position during printing and

 

Error

 

90

Lever

 

 

 

 

must be returned to the Set position.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Set Paper Lever

 

Paper is loaded but the Lever is not in the

 

Error

 

 

 

 

Set position. Move to the Set position.

 

 

 

 

 

 

 

 

 

 

 

Please Reload

 

Paper recognition error or paper feed/exit

 

Error

 

89

Paper

 

error (cut sheets only)

 

 

 

 

 

 

 

 

 

 

 

Remove Paper

 

Paper is too thick for cleaning and must

 

Error

 

 

 

be removed for cleaning.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reset

 

Re-initializing the printer

 

Status

 

 

 

 

 

 

 

 

 

Please Load xxx

 

Roll paper/cut sheet size error

 

Error

 

87

 

 

 

 

 

 

 

Troubleshooting

Troubleshooting Using the Error Messages

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Epson 7000 Troubleshooting Using the Error Messages, LCD Panel Error Messages, LCD message Status Type Refer to, Nvram