Epson Stylus PRO
Page
Precautions
About This Manual
Symbols Used in This Manual
Revision Status
Contents
Operating Principles
Disassembly & Assembly
Maintenance
Product Description
Features
Epson media Slide Bar Resolution Dot Mode Speed
Throughput Speed
Consumables & Options
Standard Accessories
Consumable Products & Options
Name Code Product
Character Specifications
Print Specifications
Printing Specifications
Print Area and Speed
Epson Special Paper
Paper Specifications
Roll Paper Specifications
Should be smooth
Supported Cut-Sheet Paper
CUT Sheet Specifications
Size Dimensions W x H
Cut-Sheet Availability
Printable Area
Optimal Margin Settings
Printable Area
Printable Area
Situation Temperature
Electrical Specifications
10. Electrical Specifications
Ink Cartridges
Reliability
TEMPERATURE/HUMIDITY
Humidity % Temperature C
Environmental Conditions
12. Vibration and Shock
Controller
Vibration & Shock
Condition Vibration Shock
Conformity/Safety Approvals Acoustic Noise
Interfaces
CE Marking
Data Transmission Timing
Parallel Interface Compatibility Mode
13. Parallel Interface Specifications
Description
15. Typical tack time
Parallel I/F mode Time required
14. Data transmission times
Parameter Minimum Maximum
16. Connector Pin Assignments and signals Forward Channel
Pin Signal Return Functional Description Name Out
18. Connector Pin Assignments Reverse Channel
Parallel Interface Nibble Mode
17. Transmission Specifications
Pin Signal Name Return Functional Description Out
Parallel interface ECP mode
19. Transmission Specifications
20. Connector Pin Assignments ECP Mode
4 USB
21. USB connector pin assignments and signals
Pin no Signal name In/Out Description
Pin #2
TYPE-B Optional Interface
Preventing Data Transfer Time-Outs
Interface Selection
Printer Dimensions & Weight
Setup Guidelines
Cutter Specifications
Buttons
Button Function SelecType Power-On Second function Normal
Control Panel
22. Buttons and Functions
LED Indicators
23. LED Indicator Lights
Status Condition
25. Paper Out Indicator
Indicator Status in Normal Mode
24. Operate Indicator
26. Pause Indicator
29. Control Panel Messages
28. Paper Source Indicator
Control Panel Messages
Display Message Meaning
Panel Display Priority
Loading Paper
SelecType Settings
30. SelecType Menus
Display Message For details, see
Printer Setting Menu
31. Printer Setting Menu
Display Message Options
Status sheet
Test Print Menu
Nozzle check
32. Test Print Menu
33. Cutter Life Value
Printed Value Meaning
Printer Status Menu
Paper Configuration Settings
35. Paper Config. Menu
Detecting Paper Thickness
Cutter Replacement Menu
36. Cutter Replace Menu
Head Alignment Menu
Head Alignment sections
37. Head Alignment Menu
Maintenance Request
ADJUST. Patt
Display Messages
Service Requests
38. Service Errors
Service Code Explanation
39. Maintenance Mode
Maintenance And Diagnostic Modes
Maintenance Mode
Following explanations regarding control panel service
40. Maintenance Mode 2 Nvram counter value menu
LCD Message Description Decimal
LCD Message Description
Firmware Update
SELF-DIAGNOSTIC Mode
Information contained in this section is not to be shared
Type Number Setting
Jumper Settings
41. Jumper Settings
Initialization
Transportation Mode
Operating Principles
Printer Mechanism Components
Component List & Illustrations
Print Mechanism Components
Part Drive voltage Description
Epson Stylus Pro
Carriage Components
Edge sensor Underneath carriage Control Panel
Paper Feed Path & Components
Paper Set Lever Rear sensor Front sensor Paper suction Fans
Main board Power supply Board
Pump
Carriage Linear Encoder Flag Fence Home Position Sensor
Description of Components
Carriage Movement
Carriage
Carriage & Carriage Components
Screw Cutter height guide
Cutter
Paper Feed Assembly
PF Rail
Detected Sensor Signal Output Signal Thickness Strength
PAPER-FEEDING-RELATED Sensors
Paper Thickness Detection
Maintenance Assembly
CR Lock HeadCap Assembly Cleaner Pump Assembly
Flushing box Pump
CR Lock Mechanism
Ink Supply Mechanism
INK-RELATED Sensors
Ink Low Sensor
Motor Driver
Motor Driver Front cover Open Cover open Flag
Cover open sensor
Cover
Carriage Mechanism
Print Mode Carriage Speed
Printer Mechanism Operation Outline
Print Speed
Platen GAP Mechanism
17. Platen Gap Control
Control Panel Command Paper Actual Platen
Determining PG Settings
Platen Gap Settings
Setting Setup Gap Position
Paper Feed Mechanism
Yes
Stops
Left-top edge Right-top edge Perform regular flushing
Black line = paper Detection
InHP? Yes
Paper exists? Yes
20. Paper-size detection of leading edge
Epson Stylus Pro Revision B
21. C299MAIN Board-Circuit Block Diagram
Summary of Control Circuit Operations
Control Circuit Operation
Name/Code Location Function
Power Supply Board Summary
PS Board Signal Summary
Signal Name Condition Function
Troubleshooting
First
Diagnosing the Problem
Outline
Remember
Maintenance Errors
Service Errors
Service Errors
LCD message Status Type Refer to
Troubleshooting Using the Error Messages
LCD Panel Error Messages
Nvram
Messages That Indicate Service is Necessary
Error Code Description Refer to
Error Type Message Refer to
Ink Low
LCD
Maintenance Call nnnn
Errors
No Paper Loaded
Please Load
Paper Path Command and LED Indicators
PP Command Roll Sheet Auto Cut No Cut
10. Please Load Paper
12. Cover Open
13. Paper Not Cut
14. Paper Skew
15. Correctly Load Paper
18. Replace Ink Cartridge
16. Return Paper Lever
17. Load Ink Cartridge
Cause the ink counter to function improperly
21. Remove Paper
19. No Cartridge
20. Option I/F Card
22. Cannot Print
24. Fatal Error Code List
Fatal Errors
23. Fatal Error
Code Description Refer to
Errors That Require a Service Technician
Maintenance Call
Service Call
Epson Stylus Pro Revision B
Epson Stylus Pro Revision B
Epson Stylus Pro Revision B
Service Call 0001000C
Service Call 0001000A
Service Call 0001000B
Service Call 0001000D Service Call 0001000E
Service Call 0002000B Mail BOX Memory Error
General Errors
INK LOW
Paper OUT
Paper JAM
Load XXX Paper
Load Paper
Cover Open
Paper not CUT
Paper not Straight
Reload Paper
Please Lower Lever
INK OUT
No INK Cartridge
Remove Paper
Troubleshooting Based on Your Printout
Option I/F Error
25. Diagnosing trouble based on printout
Uneven PRINTING/POOR Resolution
Before you uninstall the Main Board or a printhead, make
E When using the Adj.B or C Head Slant as well as
Smudged or Marred Printout Front
Smudged or Marred Printout Reverse Side
White or Black Banding
Disassembly & Assembly
Summary
Disassembly & Assembly Summary 108
Disassembly & Assembly Summary 109
Front Bottom
Tools
Necessary Tools
Tool Part Code
Screw List
Screws
Type Color Description
Remove Circuit Board
Disassembly Flow
Remove Panel & Housing
Disassemble Printer Mechanism
Removing the Housing
Panel Unit Removal
Hook
Side Cover Removal
Panel Unit
Lever opening cap
One screw on inside of right cover
Roll Cover One Screw
Screws
Side Cover Paper Set Lever Position
Two screws
1.4 I/C Holder Cover Removal
One Roll Cover
Three Side Cover Screws
Top Cover Removal
Two Top screws Cover
Top Cover Three screws
Rear Cover Removal
Two screws Optional
Paper Guide L2 Removal
Two
Spindle support
Roll Paper Cover Removal
Roll Paper Cover Two
Roll Paper Cover Brake pin
Support shaft
Front Cover Removal
Spring catch Ring
Front cover Support shaft
Connector # Pins Color Connection
Power Board Removal
Power Supply Board Connectors
Circuit Board Removal
Clamp 1 Clamp 2 Clamp
C299MAIN Board Connectors
2.2 C299MAIN Board Removal
Assy
Disassembly of the AC inlet
AC Inlet Removal
Printer Mechanism Disassembly
Do not remove or loosen the screws that secure the CR
Replacing the Waste Ink Pads
Two waste ink tubes Flushing Tube Waste ink box clamp
Waste Ink Box
31. Disassembly of the Waste Ink Box
Waste ink Box clamp Three hooks
Removing the Suction Fans
Suctions fans One screw Fan duct Two
Replacing the Printheads
Printer uses two printheads, B Head and C Head,
Carriage Cover Cutter Two
Ink tubes
Screwdriver
Properly
Sight of the printhead ID when looking at the ID level
From straight in front, the printhead is not installed
Head
FFC to printheads
Removing the CR Board Assembly
CR board guide Screw, ground line, and washer Three screws
CR Board
Removing the Cutter Housing
44. Cutter Housing Inner Face
43. Cutter Housing Outer Face
Cutter cap
Removing the Cutter Solenoid
Cutter shaft
Cutter not
CR Encoder Sensor One screw
Removing the CR Encoder Sensor
Removing the PEdge Sensor
One screw PEdge sensor Inner Face
Side frame
Removing the Ink Cartridge Holder & Slots
Before removing and ink cartridge slot, drain the ink as
Ink tube cover Two Screws
Holder Frame One screw M3x6 One screw M4x6
Holder Frame Cover-open Sensor One screw
M3x6 M4x6
Two Screws Six screws
Ink pipes
Two screws Slot frame
Removing the Ink Cartridge Sensor
Slot frame Hooks
Slot needle Two Screws M3x6Ink Low Sensor One screw M3x10
Removing the CR Motor/Pulley Assembly
CR Timing Belt Motor Four screws
Belt Shaft
Screws M4x10 Motor PF Motor
Removing the PF Motor Assembly
Reduction Pulley PF Timing
Bracket
Harness Maintenance Base
Removing the Maintenance Assembly
When you replace the Maintenance Assembly, ink may spill
Clamp For Panel
Pump Motor Assembly Cap Assembly Flushing Box
Cleaner Head
Maintenance Base Assembly Screws M4x6
Pump Assembly
Good seal
Removing the Pump Motor Assembly
Pump Motor Assembly Clamp Screws M3x8
Cap part
Removing the Cap Assembly
Assembly Tubes connect
Here
Removing the Pump Assembly
Removing the Cleaner Head
Tweezers Pump Assembly
Removing the Flushing Box Assembly
Screw M3x6 Flushing Box Assembly
SensorScrew AssemblyM3x6
Removing the Headslide Sensor Assembly
Clamp on Maintenance Base
Clamp 2/4 Clamp 1/4
SensorConnector
Removing the Crhp Sensor
Connector Sensor Bracket Screw M3x6 Hooks
Removing the Release Sensor/PTHICK Sensor
Removing the PFRONt Sensor Assembly
Sensor Assembly
Screws M2x8
Removing the Prear Sensor Assembly
81. Removing the Paper Guide U
Removing the Cover Sensor Assembly
Screws M2x12 Cover Sensor Cover SW Assembly Holder
Adjustment
Adjustment Tools
Adjustment Outline
Adjustment Tools
Before starting any adjustment procedure, find
Adjustment Items
Service Parts & Required Adjustments
Service Adjustment Items Refer to Operation
Adjustment Steps
Parameter Backup
Requirements for Parameter Backup
Backing UP Parameters from Main Board to PC Card
Downloading Parameters from PC Card to NEW Board
BACKUP/DOWNLOAD Error Recovery
End Error
Range of Backed UP Parameters
Updating Firmware VIA the PC
Firmware Update
Paper Source + Cut/Eject + Cleaning
After updating the firmware, the printer must perform an
Updating Firmware from a Memory Card
Self-Diagnostics
Self-Diagnostic Mode Controls
Normal Self-Diagnostic Meaning Function
Self-Diagnostic Mode Menus
Self-Diagnostic Menus
Test Menu Items
Do not attempt the D/A Revision or Head Signal test. These
Test Menu
Test Item Description
Version
Control Panel
Sensors
Sensor Menu Options
Sensor Adjustment
PEdge, PFront, and PRear Sensor Adjustment
Sensor Volume Adjustment
Pedge Sensor adjustment
Pfront & Prear Volume Adjustment
Pfront Sensor Prear Sensor
Encoder
FAN
Elec
Maintenance Record Items
Revision and Head Signal
Adjustment Menu
10. Adjustment Menu Items
Adjustment Item Description
Adjustment Self-Diagnostic Mode Menus 175
ADJ CAP Position
ADJ Check Skew
Write D/A Value
ADJ Input Rank
Please Set Paper
Cleaning Standard Print Adj. Pattern
ADJ Check Nozzle
Printing Pattern Nozzle Check End
ADJ X Head Slant B/C Heads
Head check pattern Bad
Slant Check End
Adjustment Self-Diagnostic Mode Menus 180
ADJ B/C Head Height
Set
Adjustment Self-Diagnostic Mode Menus 182
ADJ BI-D
Correct
Enter Adjust Print Printing Pattern
BiD, XXX, Y, Z O Y=N or M
Bi-D End
11. Bi-D Adjustment Items
Description Number
Adjustment Self-Diagnostic Mode Menus 186
Please Set Paper Printing Pattern Gap XXX Y
Head GAP Adjustment
12. Head Gap Adjustment Items
Gap Check End
Flush Point Adjustment
Flushing Point 123
Printing Pattern Length 1000.0mm
Feed Adjustment
Enter Adjust Print
1000mm
Printing Pattern Top Length 0mm
ADJ TOP & Bottom
Bottom margin Top margin Side Margin Feed Direction
Bottom Length 15.0mm Side Margin
Printing Pattern Paper Width 627mm
ADJ Rear Sensor Position
Please Set Cut Sheet
RearSen. Pos +3mm
Print Nozzle Check
Test Pattern Print
13. Printed Items in the Test Pattern
Print Adj. Variable
Clean Head Drain INK
Adjustment
Minutes
Cleaning Menu
14. Counters Reset by Counter Clear
Counter Clear
Parameter Menu
Update Items
Print Menu
Initialize Items
Adjustment Self-Diagnostic Mode Menus 196
Parts Adjustment Necessary Tools Refer to
Mechanism Adjustment
15. Necessary Mechanism Adjustments
Thick
CR Tension Bracket
CR Timing Belt Tension Adjustment
PF Timing Belt Tension Adjustment
Secure the screws
16. P Thick Sensor Operation Check
Thick Sensor Assembly Adjustment
Paper Feed ↓ + Cut/Eject + Cleaning
Trigger arm
Flag Cover switch Holder
Cover Open Sensor Assembly
17. Cover Sensor Assembly Check
Front Cover LCD Message
USB ID Copy/Backup
Extracting the USB-ID Copy Program
After Extracting the Program
Copying the ID to the NEW Board
When performing either of the following procedures, do not
Running the Program
Generating NEW ID & Writing IT to the NEW Board
Maintenance
General Maintenance Issues
Due to the printer’s size, when performing any service or
When replacing the waste ink pads, replace the pads
Periodic Maintenance Items
Parts That Require Periodic Replacement
Product Life Information
Lubrication and Glue
Important Maintenance Items During Service Operations
Items to be Checked During Maintenance/Service
Grease and Glue Application
Appendix
Wiring Diagrams
Electrical Circuit Connector List
Board Connector Description
CN8WHT
Parts List
Parts List
Ref. # Part Name Quantity
Adjust Lever
Adjust Lever C
Adjust Lever B
CLEANER,HEAD,ASP
INK Sensor C Assy
Frame ASSY.,NEEDLE
INK Sensor K Assy
INK Sensor M Assy
Branl Panel
Roll Support R Assy
Roll Support L Assy
Cover LID Assy
Exploded View Diagram
Frame Assembly
Epson Stylus Pro
ASS
EAD ASS
CR ASS
Rame Accessr
Mente ASS
PM-7000C No.7 Rev.01
Cable IDE
Appendix Exploded View Diagram 224
Appendix Exploded View Diagram 225
Component Layout
12. C299MAIN Board Component Layout of Component side
Appendix Component Layout 227
Circuit Diagrams
14. C299SUB Board Component Side
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