Brother CPS5XVY operation manual Troubleshooting, Appendix

APPENDIX ——————————————————————————————————————————————

Troubleshooting

If the machine stops operating correctly, check the following possible problems before requesting service. If the problem persists, contact your retailer or the nearest authorized service center.

Symptom	Probable Cause	Remedy	Reference
	The machine is not turned on.	Turn on the machine.	page 17
	The “Start/Stop” button was not	Press the “Start/Stop” button.	page 51
	pressed.
The sewing
	The presser foot lever is raised.	Lower the presser foot lever.	page 50
machine does not
operate.	The “Start/Stop” button was	Do not use the “Start/Stop” button
		when the foot controller is
	pressed, even though the foot	connected. To use the “Start/Stop”	page 51
	controller is connected.	button, disconnect the foot
		controller.
	The needle is incorrectly installed.	Correctly install the needle.
	The needle clamp screw is loose.	Use the screwdriver to firmly tighten	page 40
		the screw.
	The needle is bent or blunt.	Replace the needle.
	The combination of fabric, thread	Select a thread and needle that are
		appropriate for the type of fabric	page 39
	and needle is not correct.
		being sewn.
	The presser foot that is used is not	Attach the presser foot that is
	appropriate for the type of stitch	appropriate for the type of stitch that	page 68
	that you wish to sew.	you wish to sew.
	The upper thread tension is too	Loosen the upper thread tension.	page 57
	tight.
The needle breaks.	The fabric is pulled too much.	Lightly guide the fabric.	–
	The spool is incorrectly installed.	Correctly install the spool.	page 29
	The area around the hole in the	Replace the needle plate. Contact
	needle plate is scratched, or has a	your retailer or the nearest authorized	–
	burr on it.	service center.
	The area around the hole in the	Replace the presser foot. Contact
	presser foot is scratched, or has a	your retailer or the nearest authorized	–
	burr on it.	service center.
	The bobbin case is scratched, or	Replace the bobbin case. Contact
		your retailer or the nearest authorized	–
	has a burr on it.
		service center.
		Incorrect bobbins will not work
	A bobbin designed specifically for	properly. Only use a bobbin	page 23
	this machine is not used.	designed specifically for this
		machine.

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