B Troubleshooting
If you think there is a problem with your machine, check each of the items below first and then follow the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Identifying your problem
First, check the following:
The machine's power cord is connected correctly and the machine’s power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer.
LCD Messages
(See Error and maintenance messages uu page 62)
B
If you did not solve the problem with the above checks, identify your problem and then go to the page suggested below.
Paper handling and Printing problems:
Printing difficulties uu page 81
Paper handling difficulties uu page 83
Copying problems:
Copying difficulties uu page 84
Scanning problems:
Scanning difficulties uu page 84
Software and Network problems:
Software difficulties uu page 84
Network difficulties uu page 85
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