Difficulties | Suggestions |
Cannot make a copy. | See How to copy uu page 26. |
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| Contact your administrator to check your Secure Function Lock Settings. |
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Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
copies. | scanner glass, or the corona wire is dirty. Clean the glass strip and scanner glass |
| and the white bar and also white plastic above them. |
| See Cleaning the scanner glass uu page 52 and Cleaning the corona wire |
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Copies are blank. | Make sure you are loading the document correctly. |
| See Using the automatic document feeder (ADF) uu page 24 or Using the |
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Difficulties | Suggestions |
TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is selected as the primary source in |
starting to scan. (Windows®) | your scanning application. For example, in Nuance™ PaperPort™ 12SE, click |
| Scan Settings, Select to choose the Brother TWAIN/WIA driver. |
TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is selected as the primary source. In |
starting to scan. (Macintosh) | PageManager, click File, Select Source and choose the Brother TWAIN driver. |
| Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner |
| Driver |
| uu Software User's Guide: Scanning a document using the ICA driver (Mac OS X |
| 10.6.x or greater) |
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OCR does not work. | Try increasing the scanning resolution. |
| (Macintosh users) |
| Presto! PageManager must be downloaded and installed before use. For further |
| instructions, see Accessing Brother Support (Macintosh) uu page 5. |
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Network scanning does not work. | |
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Cannot scan. | Contact your administrator to check your Secure Function Lock Settings. |
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Difficulties | Suggestions |
Cannot install software or print. | (Windows® only) |
| Run the Repair |
| and reinstall the software. |
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