Troubleshooting
Improving the print quality
If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.
Note
Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources.
a To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications. (See Acceptable paper and other print media
b Check that the drum unit and toner cartridge are installed correctly.
Examples of poor print | Recommendation |
quality |
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Take out the drum unit and toner cartridge assembly. Hold the assembly level with both hands and gently shake it from side to side
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| several times to spread the toner evenly inside the cartridge. |
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ABCDEFGH |
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abcdefghijk | If the LCD shows Replace Toner, put in a new toner cartridge. |
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| A B C D | B | ||||
| a b c d e | Check the machine’s environment. Conditions such as humidity, high |
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0 1 2 3 4 |
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temperatures, and so on, may cause this print fault. |
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Faint | uu Product Safety Guide: Choose a safe location for your product |
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If the whole page is too light, Toner Save may be turned on. Turn off Toner Save in the machine's menu settings or Toner Save Mode in the Printer Properties of the driver.
uu Advanced User's Guide: Toner Save
uuSoftware User's Guide: Printing (for Windows®)
uuSoftware User's Guide: Printing and Faxing (for Macintosh)
Clean the corona wire of the drum unit.
uuCleaning the corona wire uu page 53
Put in a new toner cartridge.
uuReplacing the toner cartridge uu page 40
Put in a new drum unit.
uuReplacing the drum unit uu page 46
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