Brother DCP-8110DN 71

		Troubleshooting

Error Message	Cause	Action
DIMM Error	 The DIMM is not installed	 Turn off the machine and remove the
	correctly.	DIMM.
	 The DIMM is broken.	(uu Advanced User's Guide: Installing
	 The DIMM does not meet	extra memory)
	 The DIMM does not meet
	the required specifications.	 Confirm the DIMM meets the required
		specifications.
		(uu Advanced User's Guide: Memory
		board)
		 Re-install the DIMM correctly. Wait a few
		seconds, and then turn it on again.
		 If this error message appears again,
		replace the DIMM with a new one.
		(uu Advanced User's Guide: Installing
		extra memory)

Document Jam	The document was not	See Document is jammed in the top of the ADF
	inserted or fed correctly, or the	unit uu page 68 or Using the automatic
	document scanned from the	document feeder (ADF) uu page 24.
	ADF was too long.

Drum Error	The corona wire on the drum	Clean the corona wire on the drum unit.
	unit needs to be cleaned.	(See Cleaning the corona wire uu page 53.)
		(See Cleaning the corona wire uu page 53.)

	The toner cartridge is placed in	Put the toner cartridge into the drum unit, and
	the machine without the drum	then re-install the drum unit and toner cartridge		B
	unit.	assembly in the machine.		B

Drum Stop	It is time to replace the drum	Replace the drum unit.
	unit.	(See Replacing the drum unit uu page 47.)
		(See Replacing the drum unit uu page 47.)

Duplex Disabled	The back cover of the machine	Close the back cover of the machine.
	is not closed completely.

Fuser Error	The temperature of the fuser	Turn the power switch off, wait a few seconds,
	unit does not rise to a specified	and then turn it on again. Leave the machine
	temperature within the	idle for 15 minutes with the power on.
	specified time.

	The fuser unit is too hot.

Jam Duplex	The paper is jammed in the	See Paper is jammed in the duplex tray
	duplex tray or the fuser unit.	uu page 79.

Jam Inside	The paper is jammed inside the	See Paper is jammed inside the machine
	machine.	uu page 75.

	The toner cartridge is placed in	Put the toner cartridge into the drum unit, and
	the machine without the drum	then re-install the drum unit and toner cartridge
	unit.	assembly in the machine.

Jam MP Tray	The paper is jammed in the MP	See Paper is jammed in the MP tray
	tray of the machine.	uu page 70.

Jam Rear	The paper is jammed in the	See Paper is jammed at the back of the
	back of the machine.	machine uu page 72.

		63
		63

Contents

Page If you need to call Customer Service User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced User's Guide) Page Using the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide top.pdf How to find Scanning instructions Software User's Guide Nuance™ PaperPort™ 12SE How-to-Guides (Windows® users) How to access the User's Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Data LED indications Volume settings Beeper volume Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in print mode Acceptable paper and other print media Recommended paper and print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the scanner glass How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, then select Button settings, Scan and File PDF (*.pdf) File Type Browse Document Size Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Page Replacing the drum unit Replacing the drum unit Page Page Resetting the drum counter Clear Cleaning and Checking the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the corona wire Page Cleaning the drum unit Page Page Page Cleaning the paper pick-uprollers Page Identifying your problem Error and maintenance messages Page Page Page Page Page Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents Document is jammed at the jammed in the ADF output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Copying difficulties Scanning difficulties Software difficulties Network difficulties Other difficulties Improving the print quality Page Page C D A B c d e a b a b c d e A B C D a b c d e A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Copy Scanner Printer Direct Print feature Computer requirements Page Consumable items Interfaces Network (LAN) Page Page Visit us on the World Wide Web http://www.brother.com