Troubleshooting

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

If the LCD shows the Paper Jam message and you still have a problem, see Error

 

and maintenance messages uu page 62.

 

 

 

If there is no paper, load a new stack of paper into the paper tray.

 

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack

 

over and put it back into the paper tray.

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

Make sure that manual feed mode is not selected in the printer driver.

 

 

 

Clean the paper pick-up roller.

 

See Cleaning the paper pick-up rollers uu page 59.

 

 

The machine does not feed paper

Make sure that MP Tray is selected in the printer driver.

from the MP tray.

 

Fan the paper well and put it back in the tray firmly.

 

 

 

The machine does not feed paper

Fan the paper well and make sure the paper is under the maximum paper

from the MP Tray when using a

mark (1). Stagger the pages and put them in the tray until you feel the top page

large stack of paper.

touch the feed rollers as shown in the illustration.

 

1

B

How do I print on envelopes?

You can load envelopes in the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)

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