Troubleshooting

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Out of Memory

The machine’s memory is full.

Copy operation in process

 

 

 

 

Do one of the following:

 

 

 

 

Press Start to copy the scanned pages.

 

 

 

 

Press Stop/Exit and wait until the other

 

 

 

 

operations in progress finish, and then try

 

 

 

 

again.

 

 

 

 

Add optional memory.

 

 

 

 

(uu Advanced User's Guide: Memory

 

 

 

 

board)

 

 

 

 

Print operation in process

 

 

 

 

Do one of the following:

 

 

 

 

Reduce the print resolution.

 

 

 

 

(uu Software User's Guide: Printing (for

 

 

 

 

Windows®) or Printing and Faxing (for

 

 

 

 

Macintosh))

 

 

 

 

Add optional memory.

 

 

 

 

(uu Advanced User's Guide: Memory

 

 

 

 

board)

 

 

 

 

 

 

 

Out of Memory

The machine’s memory is full.

Press Stop/Exit and delete the previously

 

 

Secure Print Data

 

stored secure print data.

 

B

 

(uu Software User's Guide: Secure Print Key)

 

is full.

 

 

 

 

 

 

 

Print Unable XX

The machine has a mechanical

Do one of the following:

 

 

 

problem.

Turn the power switch off, wait a few

 

 

 

 

 

 

 

 

minutes, and then turn it on again.

 

 

 

 

If the problem continues, call Brother

 

 

 

 

customer service for support.

 

 

 

 

 

 

 

Protected Device

The protect switch of the USB

Turn off the protect switch of the USB Flash

 

 

 

Flash memory drive is on.

memory drive.

 

 

 

 

 

 

 

Rename the File

There is already a file on the

Change the file name of the file on the USB

 

 

 

USB Flash memory drive with

Flash memory drive or the file you are trying to

 

 

 

the same name as the file you

save.

 

 

 

are trying to save.

 

 

 

 

 

 

 

 

Replace Parts

It is time to replace the drum

Replace the drum unit.

 

 

Drum

unit.

(See Replacing the drum unit uu page 47.)

 

 

 

 

 

 

 

 

 

 

 

 

The drum unit counter was not

Reset the drum unit counter.

 

 

 

reset when a new drum was

(See Resetting the drum counter uu page 50.)

 

 

 

installed.

 

 

 

 

 

 

 

 

 

 

 

Replace Parts

It is time to replace the fuser

Call Brother customer service or a Brother

 

 

Fuser Unit

unit.

Authorized Service Center to replace the fuser

 

 

 

unit.

 

 

 

 

 

 

 

 

 

 

 

 

 

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