Troubleshooting

If you are having difficulty with your machine

Important

•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

•If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself.

•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Printing difficulties

Difficulties

Suggestions

 

No printout.

Check that the correct printer driver has been installed and selected.

 

 

 

 

 

Check to see if the LCD is showing an error message.

 

 

See Error and maintenance messages uu page 62.

 

 

 

 

 

Check the machine is online:

 

 

(Windows® 7 and Windows Server® 2008 R2)

 

 

Click the

(Start) button and then Devices and Printers. Right-click Brother

 

 

DCP-XXXX Printer and click See What's Printing. Click Printer and make sure

 

 

Use Printer Offline is unchecked.

B

 

(Windows Vista® and Windows Server® 2008)

 

Click the

(Start) button, Control Panel, Hardware and Sound, and then

 

 

Printers. Right-clickBrother DCP-XXXX Printer. Make sure that Use Printer

 

 

Offline is unchecked.

 

 

(Windows® XP and Windows Server® 2003)

 

 

Click the Start button and choose Printers and Faxes. Right-click Brother

 

 

DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

 

 

Contact your administrator to check your Secure Function Lock settings.

 

 

 

 

 

Check if the machine is in Power Down mode.

 

 

Press any key on the control panel, and then re-send print data.

 

 

uu Advanced User's Guide: Power Down mode

 

 

 

 

The machine is not printing or has

Press Stop/Exit.

 

stopped printing.

The machine will cancel the print job and clear it from the memory. The printout

 

 

 

 

may be incomplete.

 

 

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

 

when the document displays on the

bottom margins in your document to allow for this.

 

screen but they do not show up

See Unscannable and unprintable areas uu page 16.

 

when it is printed.

 

 

 

 

 

 

 

The machine prints unexpectedly

Press Stop/Exit to cancel print jobs.

 

or it prints garbage.

 

 

 

Check the settings in your application to make sure that it is set up to work with

 

 

 

 

your machine.

 

 

 

 

 

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