Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
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Access Denied | The function you want to use is | Contact your administrator to check your |
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| restricted by Secure Function | Secure Function Lock Settings. |
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| Lock 2.0. |
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Access Error | The device is removed from | Press Stop/Exit. Reinsert the device and try to |
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| the USB direct interface while | print with Direct Print. |
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| the data is processing. |
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Cartridge Error | The toner cartridge is not | Pull out the drum unit and toner cartridge |
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Put the Toner | installed correctly. | assembly, take out the toner cartridge, and put |
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Cartridge back |
| it back into the drum unit again. Put the drum |
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in. |
| unit and toner cartridge assembly back in the |
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| machine. |
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Cooling Down | The temperature of the drum | Make sure that you can hear the fan in the | B | |
Wait for a while | unit or toner cartridge is too | machine spinning and that the exhaust outlet is | ||
hot. The machine will pause its | not blocked by something. | |||
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| current print job and go into | If the fan is spinning, remove any obstacles |
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| cooling down mode. During the |
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| that surround the exhaust outlet, and then |
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| cooling down mode, you will | leave the machine turned on but do not use it |
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| hear the cooling fan running |
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| for several minutes. |
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| while the LCD shows Cooling |
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| If the fan is not spinning, disconnect the |
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| Down, and Wait for a |
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| while. | machine from the power for several minutes, |
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| then reconnect it. |
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Cover is Open | The front cover is not | Close the front cover of the machine. |
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| completely closed. |
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| The ADF cover is not | Close the ADF cover of the machine. |
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| completely closed. |
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| The ADF is open while loading | Close the ADF cover of the machine, then |
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| a document. | press Stop/Exit. |
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| The fuser cover is not | Close the fuser cover of the machine. |
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| completely closed or paper | Make sure paper is not jammed inside the |
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| was jammed in the back of the |
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| back of the machine, and then close the |
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| machine when you turned on |
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| fuser cover and press Start. |
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| the power. |
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