Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

Examples of poor print

Recommendation

 

quality

 

 

 

 

 

 

 

 

 

 

 

 

 

Make sure that you use paper that meets our specifications. A rough

 

 

 

 

 

 

 

 

 

 

 

 

surfaced paper or thick print media can cause this problem.

 

 

 

ABCDEFGH

See Acceptable paper and other print media uu page 18.

 

 

 

abcdefghijk

Make sure that you choose the appropriate media type in the printer

 

 

 

A B C D

 

 

 

driver or in the machine’s Paper Type menu setting.

 

 

 

a b c d e

See Paper Type uu page 16.

 

0 1 2 3 4

 

See Software User's Guide: Printing (for Windows®).

 

White lines across the page

See Software User's Guide: Printing and Faxing (for Macintosh).

 

 

 

 

 

 

 

 

 

 

 

 

The problem may disappear by itself. Print multiple pages to clear this

 

 

 

 

 

 

 

 

 

 

 

 

problem, especially if the machine has not been used for a long time.

 

 

 

 

 

 

 

 

 

 

 

 

The drum unit may be damaged. Put in a new drum unit.

 

 

 

 

 

 

 

 

 

 

 

 

SeeReplacing the drum unit uu page 47.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean the corona wire inside the drum unit.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See Cleaning the corona wire uu page 45.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABCDEFGH

The drum unit may be damaged. Put in a new drum unit.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

abcdefghijk

 

 

 

 

 

 

 

 

 

 

 

 

 

C D

 

 

 

 

A B

 

See Replacing the drum unit uu page 47.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

c d e

 

 

 

 

a b

 

 

 

 

 

 

 

2 3 4

 

 

 

 

0 1

 

 

 

B

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lines across the page

 

 

 

 

 

 

 

 

 

 

 

 

Check the machine's environment. Conditions such as high humidity

 

 

 

 

 

 

 

 

 

 

 

 

and high temperatures may cause this print quality problem.

 

 

 

 

 

 

 

 

 

 

 

 

See Product Safety Guide: Choosing a location.

 

 

 

 

 

 

 

 

 

 

 

 

If the problem is not solved after printing a few pages, put in a new

 

 

 

 

 

 

 

 

 

 

 

 

drum unit.

 

 

 

 

 

 

 

 

 

 

 

 

See Replacing the drum unit uu page 47.

 

White lines, bands or ribbing

 

 

across the page

 

 

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