Brother DCP-8110DN 65

		Troubleshooting

Error Message	Cause	Action
Jam Tray 1	The paper is jammed in the	See Paper is jammed in paper tray 1 or tray 2
Jam Tray 2	paper tray of the machine.	uu page 62.
Jam Tray 2

Limit Exceeded	The printing limit set by Secure	Contact your administrator to check your
	Function Lock 2.0 was	Secure Function Lock Settings.
	reached.

Log Access Error	The machine could not access	Contact your administrator to check the Store
	the print log file in the server.	Print Log to Network settings.
		For detailed information uu Network User's
		Guide: Store Print Log to Network

Manual Feed	Manual was selected as the	Place paper in the MP tray. If the machine is in
	paper source when there was	Pause mode, press Start. (See Loading paper
	no paper in the MP tray.	in the multi-purpose tray (MP tray)
		uu page 11)

No HUB Support	A USB hub device is	Disconnect the USB hub device from the USB
	connected to the USB direct	direct interface.
	interface.

No Paper	The machine is out of paper in	Do one of the following:
	the specified tray or all trays, or	 Refill paper in the paper tray shown on the
	paper is not correctly loaded in	 Refill paper in the paper tray shown on the
	paper is not correctly loaded in	LCD. Make sure the paper guides are set to
	the paper tray.	LCD. Make sure the paper guides are set to
	the paper tray.	the correct size.
		the correct size.
		 Remove the paper and load it again. Make
		sure the paper guides are set to the correct	B
		size.	B
No Toner	The toner cartridge or the drum	Remove the drum unit and toner cartridge
	unit and toner cartridge	assembly, remove the toner cartridge from the
	assembly is not installed	drum unit, and re-install the toner cartridge
	correctly.	back into the drum unit again. Re-install the
		drum unit and toner cartridge assembly back in
		the machine. If the problem continues, replace
		the toner cartridge.
		(See Replacing the toner cartridge
		uu page 39.)

No Tray	The standard paper tray is not	Re-install the standard paper tray.
	installed or not installed
	correctly.

Not Available	The requested function is not	Contact your administrator to check your
	permitted to all User IDs by	Secure Function Lock Settings.
	Secure Function Lock 2.0.

55

Contents

(in USA): If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Documentation Viewing Documentation (Macintosh) Next top.pdf How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Data LED indications Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in print mode Acceptable paper and other print media Recommended paper and print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Page Cleaning the corona wire Page Replacing the drum unit Replacing the drum unit Page Page Resetting the drum counter Clear Identifying your problem Error and maintenance messages Page Page Page Page Page Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Copying difficulties Scanning difficulties Software difficulties Network difficulties Other difficulties Improving the print quality A B C D Page A B C D C D A B c d e a b Page A B C D a b c d e 0 1 2 3 A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Copy Scanner Printer Direct Print feature Computer requirements Page Consumable items Interfaces Network (LAN) Page Page Visit us on the World Wide Web http://www.brother.com