Troubleshooting

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Replace Parts

It is time to replace the fuser

Call Brother Customer Service or a Brother

 

 

Fuser Unit

unit.

Authorized Service Center to replace the fuser

 

 

 

unit.

 

 

 

 

 

 

 

 

To replace Fuser Unit call Brother Customer

 

 

 

 

Service at:

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service

 

 

 

 

Center, visit us at:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Parts

It is time to replace the laser

Call Brother Customer Service or a Brother

 

 

Laser Unit

unit.

Authorized Service Center to replace the laser

 

 

 

unit.

 

 

 

 

 

 

 

 

To replace Laser Unit call Brother Customer

 

 

 

 

Service at:

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service

 

 

 

 

Center, visit us at:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Parts

It is time to replace the paper

Call Brother Customer Service or a Brother

 

 

PF Kit 1

feeding kit.

Authorized Service Center to replace the

 

B

 

PF Kit.

 

 

 

 

PF Kit 2

 

To replace PF Kit call Brother Customer

 

 

 

 

 

PF Kit MP

 

Service at:

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service

 

 

 

 

Center, visit us at:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Toner

The toner cartridge is at the

Replace the toner cartridge.

 

 

 

end of its life. The machine will

(See Replacing the toner cartridge

 

 

 

stop all print operations.

 

 

 

uu page 39.)

 

 

 

 

 

 

 

 

 

 

 

Scan Unable XX

The machine has a mechanical

Turn the power switch off, and then turn it

 

 

 

problem.

on again.

 

 

 

 

If the problem continues, call Brother

 

 

 

 

Customer Service.

 

 

 

 

 

 

 

 

Document is too long for

Press Stop/Exit. Use a suitable size of paper

 

 

 

duplex scanning.

for duplex scanning.

 

 

 

 

(See Paper capacity of the paper trays

 

 

 

 

uu page 19.)

 

 

 

 

 

 

 

Size Error

The paper size defined in the

Choose a paper size which is supported by the

 

 

 

printer driver is not suitable for

tray shown on the LCD.

 

 

 

the tray you are using.

(See Paper Size uu page 16.)

 

 

 

 

 

 

 

 

 

 

 

 

 

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