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Brother DCP-8110DN Copying difficulties, Scanning difficulties, Software difficulties

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	Troubleshooting
Copying difficulties

Difficulties	Suggestions
Cannot make a copy.	See How to copy uu page 25.

	Contact your administrator to check your Secure Function Lock Settings.

Vertical black line appears in	Black vertical lines on copies are typically caused by dirt or correction fluid on the
copies.	glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and
	the white bar and white plastic above them.
	See Cleaning the corona wire uu page 45.
	See Advanced User's Guide: Cleaning the scanner.

Copies are blank.	Make sure you are loading the document correctly.
	See Using the automatic document feeder (ADF) uu page 23 or Using the
	scanner glass uu page 24.

Scanning difficulties

Difficulties	Suggestions
TWAIN or WIA errors appear when	Make sure the Brother TWAIN or WIA driver is selected as the primary source in
starting to scan. (Windows®)	your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
	Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when	Make sure the Brother TWAIN driver is selected as the primary source. In
starting to scan. (Macintosh)	PageManager, click File, Select Source and choose the Brother TWAIN driver.
	Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner
	Driver
	See Software User's Guide: Scanning a document using the ICA driver (Mac OS	B
	X 10.6.x or greater).	B
OCR does not work.	Try increasing the scanning resolution.
	(Macintosh users)
	Make sure you have downloaded and installed Presto! PageManager from
	http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work.	See Network difficulties uu page 76.

Cannot scan.	Contact your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties	Suggestions
Cannot install software or print.	(Windows® only)
	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

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Contents

(in USA): If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Documentation Viewing Documentation (Macintosh) Next top.pdf How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Data LED indications Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in print mode Acceptable paper and other print media Recommended paper and print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Page Cleaning the corona wire Page Replacing the drum unit Replacing the drum unit Page Page Resetting the drum counter Clear Identifying your problem Error and maintenance messages Page Page Page Page Page Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Copying difficulties Scanning difficulties Software difficulties Network difficulties Other difficulties Improving the print quality A B C D Page A B C D C D A B c d e a b Page A B C D a b c d e 0 1 2 3 A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Copy Scanner Printer Direct Print feature Computer requirements Page Consumable items Interfaces Network (LAN) Page Page Visit us on the World Wide Web http://www.brother.com