Brother DCP-8110DN A B C D

			Troubleshooting

Examples of poor print			Recommendation
quality
			 Make sure that you use paper that meets our specifications.
			See Acceptable paper and other print media uu page 18.
	ABCDEFGH		See Acceptable paper and other print media uu page 18.
	ABCDEFGH		 Check the machine’s environment. Conditions such as high
	abcdefghijk		 Check the machine’s environment. Conditions such as high
	A B C D		temperatures and high humidity can increase the amount of
	A B C D		background shading.
	a b c d e		background shading.
	a b c d e		See Product Safety Guide: Choosing a location.
0 1 2 3 4			See Product Safety Guide: Choosing a location.
0 1 2 3 4			 Put in a new toner cartridge.
			 Put in a new toner cartridge.
Gray background			See Replacing the toner cartridge uu page 39.
			 Put in a new drum unit.
			See Replacing the drum unit uu page 47.

			 Make sure that you use paper that meets our specifications. Rough-
			surfaced paper or thick paper may cause this problem.
			See Acceptable paper and other print media uu page 18.
			 Make sure that you choose the appropriate media type in the printer
			driver or in the machine’s Paper Type menu setting.
			See Paper Type uu page 16.
	Ghosting		See Software User's Guide: Printing (for Windows®).
	Ghosting		See Software User's Guide: Printing and Faxing (for Macintosh).

			 Choose Reduce Ghosting mode in the printer driver.	B
			See Software User's Guide: Printing (for Windows®).	B
			See Software User's Guide: Printing (for Windows®).
			See Software User's Guide: Printing and Faxing (for Macintosh).
			 Put in a new drum unit.
			See Replacing the drum unit uu page 47.
			 Put in a new toner cartridge.
			See Replacing the toner cartridge uu page 39.
			 The fuser unit may be contaminated.
			Call Brother Customer Service at:
			In USA: 1-877-BROTHER (1-877-276-8437)
			In Canada: 1-877-BROTHER

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Contents

(in USA): If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Documentation Viewing Documentation (Macintosh) Next top.pdf How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Data LED indications Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in print mode Acceptable paper and other print media Recommended paper and print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Page Cleaning the corona wire Page Replacing the drum unit Replacing the drum unit Page Page Resetting the drum counter Clear Identifying your problem Error and maintenance messages Page Page Page Page Page Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Copying difficulties Scanning difficulties Software difficulties Network difficulties Other difficulties Improving the print quality A B C D Page A B C D C D A B c d e a b Page A B C D a b c d e 0 1 2 3 A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Copy Scanner Printer Direct Print feature Computer requirements Page Consumable items Interfaces Network (LAN) Page Page Visit us on the World Wide Web http://www.brother.com