B Troubleshooting

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message

Cause

Action

 

B&W Print Only

One or more of the colour ink

Replace the ink cartridges. (See Replacing

Replace Ink

cartridges have reached the end

the ink cartridges on page 33.)

of their life.

 

 

 

 

 

 

You can use the machine in

 

 

 

black & white mode for

 

 

 

approximately four weeks

 

 

 

depending on the number of

 

 

 

pages you print.

 

 

 

While this message appears on

 

 

 

the LCD, each operation works in

 

 

 

the following way:

 

B

 

Printing

 

 

If you click Greyscale in the

 

 

 

Advanced tab of the printer

 

 

 

driver you can use the

 

 

 

machine as a monochrome

 

 

 

printer.

 

 

Copying

If the paper type is set to

Plain Paper or Inkjet Paper you can make copies in monochrome.

If the paper type is set to Other Glossy, Brother BP71 or Brother BP61 the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.

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