Printing (continued)

Difficulty

Suggestions

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

correctly.

paper in the paper tray. An extra sheet has been included in the paper package

 

for this purpose.

 

 

 

Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers

 

on page 36.)

 

 

Machine feeds multiple pages.

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

other print media on page 8.)

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

one time.

 

 

There is a paper jam.

Make sure the paper length guide is set to the correct paper size. Do not extend

 

the paper tray when you load A5 or smaller size paper. (See Printer jam or paper

 

jam on page 44.)

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

neatly.

print media on page 8.)

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

Adobe® Illustrator®.

Faxing for Macintosh in the Software User’s Guide.)

Copying Difficulties

Difficulty

Suggestions

Vertical black lines or streaks

Vertical black lines or streaks on copies are typically caused by dirt or correction

appear on copies.

fluid on the scanner. Clean scanner glass and white plastic above it. (See

 

Cleaning the scanner glass on page 36.)

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 21.)

ADF. (DCP-J715W only)

 

 

 

Vertical black lines or streaks

Vertical black lines or streaks on copies are typically caused by dirt or correction

appear in copies. (DCP-J715W

fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass

only)

on page 36.)

 

 

Fit to Page does not work correctly.

Make sure the document is not skewed on the scanner glass. Reposition the

 

document and try again.

 

 

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source.

starting to scan.

In PaperPort™11SE with OCR, click File, Scan or Get Photo and click Select to

 

choose the Brother TWAIN/WIA driver. (DCP-J715W only)

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 21.)

the ADF. (DCP-J715W only)

 

 

 

OCR does not work.

Try increasing the scanner resolution.

(DCP-J715W only)

(Macintosh users)

 

 

Presto! PageManager must be downloaded and installed before use.

 

See Accessing Brother Support (Macintosh) on page 3 for further instructions.

 

 

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