| Troubleshooting |
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| Printing (continued) |
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Difficulty | Suggestions |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head on page 37.) |
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or graphics. |
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Make sure you are using Brother Original Innobella™ ink. |
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| Try using the correct types of paper. (See Acceptable paper and other print media |
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| on page 17.) |
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| If you want to print on Photo 10 × 15 cm or Photo L 89 × 127 mm paper, make |
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| sure you use the photo paper tray. (See Loading photo paper on page 12.) |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head on page 37.) |
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Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment on page 38.) |
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Printed text or images are skewed. | Make sure the paper is loaded correctly in the paper tray and the paper side |
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| guides are adjusted correctly. (See Loading paper and other print media |
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| on page 8.) |
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| Make sure the Jam Clear Cover is closed correctly. |
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Smudged stain at the top centre of | Make sure the paper is not too thick or curled. (See Acceptable paper and other |
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the printed page. | print media on page 17.) |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper |
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corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. |
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Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable |
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to run. | paper and other print media on page 17.) Don't handle the paper until the ink is |
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| dry. |
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| If you are using photo paper, make sure that you have set the correct paper type. |
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| If you are printing a photo from your PC, set the Media Type in the Basic tab of |
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| the printer driver. | B |
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| Make sure you are using Brother Original Innobella™ ink. | |
Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s |
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or at the bottom of the page. | printer platen in appendix A in the Advanced User’s Guide.) |
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| Make sure you are using the paper support flap. (See Loading paper and other |
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| print media on page 8.) |
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The machine prints dense lines on | Check Reverse Order in the Basic tab of the printer driver. |
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the page. |
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The printouts are wrinkled. | In the printer driver Advanced tab, click Colour Settings, and uncheck |
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| Make sure you are using Brother Original Innobella™ ink. |
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Cannot perform “Page Layout” | Check that the paper size setting in the application and in the printer driver are the |
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printing. | same. |
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Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data |
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| processing, sending and printing time. Try the other quality settings in the printer |
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| driver Advanced tab. Also, click the Colour Settings, and make sure you |
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| uncheck Colour Enhancement. |
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| Turn the borderless feature off. Borderless printing is slower than normal printing. |
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| (See Printing for Windows® or Printing and Faxing for Macintosh in the Software |
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| User’s Guide.) |
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Colour Enhancement is not | If the image data is not full colour in your application (such as 256 colour), Colour |
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working correctly. | Enhancement will not work. Use at least 24 bit colour data with the Colour |
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| Enhancement feature. |
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47 