Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

If you are having difficulty with your machine

Printing

Difficulty

Suggestions

No printout

Check the interface cable on both the machine and your computer. (See the Quick

 

Setup Guide.)

 

 

 

Make sure the machine is plugged in and not turned off.

 

 

 

Check to see if the LCD is showing an error message.

 

(See Error and Maintenance messages on page 39.)

 

 

 

One or more ink cartridges have reached the end of their life. (See Replacing the

 

ink cartridges on page 33.)

 

 

 

If the LCD says Cannot Print and Replace Ink, see Replacing the ink

 

cartridges on page 33.

 

Check that the correct printer driver has been installed and chosen.

 

 

 

Make sure that the machine is online. Click Start and then Printers and Faxes.

 

Choose Brother DCP-XXXX(where XXXX is your model name), and make sure

 

that Use Printer Offline is unchecked.

 

 

 

When you choose the Print Odd Pages and Print Even Pages settings, you may

 

see a print error message on your computer, as the machine pauses during the

 

printing process. The error message will disappear after the machine re-starts

 

printing.

 

 

Poor print quality

Use only Genuine Brother Consumables as ink from other manufactures can

 

cause print quality problems.

 

 

 

Check the print quality. (See Checking the print quality on page 37.)

 

 

 

Make sure that the Media Type setting in the printer driver or the Paper Type

 

setting in the machine’s menu matches the type of paper you are using.

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

User’s Guide and Paper Type on page 16.)

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

The expiration date written on the cartridge package has passed.

 

(Brother Original cartridges stay usable for up to two years if kept in their

 

original packaging.)

 

The ink cartridge was in your machine over for six months.

 

The ink cartridge may not have been stored correctly before use.

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

media on page 17.)

 

 

 

The recommended environment for your machine is between 20 °C to 33 °C.

 

 

46