Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge

Take out the new ink cartridge and

 

 

too quickly and the machine did

re-install it slowly.

 

 

not detect it.

 

 

 

 

 

 

 

If you are using non Brother

Replace the cartridge with a Brother

 

 

Original ink the machine may not

Original ink cartridge. If the error message

 

 

detect the ink cartridge.

remains, contact your Brother dealer.

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and

 

 

correctly.

re-install it slowly until it clicks. (See

 

 

 

Replacing the ink cartridges on page 33.)

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

Replace Ink

have reached the end of their life.

the ink cartridges on page 33.)

The machine will stop all print

 

 

 

operations.

 

 

 

 

Cover is Open

The scanner cover is not

Lift the scanner cover and then close it

 

 

completely closed.

again.

 

 

The ink cartridge cover is not

Firmly close the ink cartridge cover until it

 

 

completely closed.

clicks.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel

 

 

memory.

the job and clear it from the memory. Try to

 

 

 

print again.

 

 

 

Document Jam

The document was not inserted

(See Using the ADF (DCP-J715W only)

(DCP-J715W only)

or fed correctly, or the document

on page 21.)

scanned from the ADF was too

(See Document jam (DCP-J715W only)

 

 

 

 

long.

 

 

on page 43.)

 

 

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory

A Hub or USB Flash memory drive with

 

 

drive with Hub has been

Hub are not supported. Unplug the device

 

 

connected to the USB direct

from the USB direct interface.

 

 

interface.

 

 

 

 

Image Too Long.

The proportions of your photo

Choose a regularly proportioned image.

 

 

are irregular so effects could not

 

 

 

be added.

 

 

 

 

Image Too Small.

The size of your photo is too

Choose a larger image.

 

 

small to trim.

 

Ink Absorber Full

Internal servicing required.

Call Brother Customer Service / your

 

 

This problem may be caused by

Brother dealer.

 

 

the use of cartridges other than

 

 

 

genuine Brother Original

 

 

 

cartridges or the refilling of empty

 

 

 

cartridges with ink from other

 

 

 

sources. If damage is caused to

 

 

 

the print head or other parts of this

 

 

 

machine as a result of using other

 

 

 

brands of ink or ink cartridges, any

 

 

 

repairs required as a result may

 

 

 

not be covered by the warranty.

 

 

 

 

 

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