Brother DCP-J515W, DCP-J715W Network Difficulties

Network Difficulties

Difficulty	Suggestions
Cannot print over the Network.	Make sure that your machine is powered on and is online and in Ready mode.
	Print a Network Configuration list (see Printing Reports in chapter 2 in the
	Advanced User’s Guide) and check the current Network settings printed in this list.
	(DCP-J715W only)
	Reconnect the LAN cable to the hub to verify that the cabling and network
	connections are good. If possible, try connecting the machine to a different port on
	your hub using a different cable. If the connections are good, the machine shows
	LAN Active for 2 seconds.
	(If you are having Network problems, see the Network User’s Guide for more
	information.)

The network scanning feature does	(Windows® users)
not work.	It is necessary to configure third-party Security/Firewall Software to allow Network
	scanning. To add port 54925 for Network scanning, enter the information below:
	In Name: Enter any description, for example Brother NetScan.
	In Port number: Enter 54925.
	In Protocol: UDP is selected.
	Please refer to the instruction manual that came with your third-party
	Security/Firewall Software or contact the software manufacturer.
	(Macintosh users)
	Re-select your machine in the Device Selector application located in
	Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
	model list in ControlCenter2.

The Brother software cannot be	(Windows® users)
installed.	Allow network access to the following programs if your security software displays
	an alert message during MFL-Pro Suite installation.
	BrC3Rgin.exe
	BrnIPMon
	Brother Status Monitor (Network)
	ControlCenter Program
	Generic Host Process f...
	Setup.exe
	Spooler SubSystem App
	wdsw MFC Application
	(Macintosh users)
	Re-select your machine in the Device Selector application located in
	Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
	model list in ControlCenter2.

Cannot connect to wireless	Investigate the problem using the WLAN Report.
network.	Press Menu key, choose Print Reports and then press OK. Choose
	WLAN Report.
	For details, see the Network User’s Guide.
Reset the network settings.	Press Menu key, choose Network and then press OK. Choose
	Network Reset.
	For details, see the Network User’s Guide.

50

Contents

Page If you need to call Customer Service User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Making copies Printing photos from a memory card or USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support1 (Macintosh) Control panel overview LCD display indications Basic Operations Warning LED indications LCD display Setting the backlight brightness Loading paper and other print media IMPORTANT Loading envelopes and postcards How to load envelopes and postcards Loading photo paper Page Removing small printouts from the machine Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF (DCP-J715Wonly) Using the scanner glass Scannable area How to copy Copy settings Stop copying Paper options PhotoCaptureCenter™ Operations Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the ink cartridges Page CAUTION Cleaning and checking the machine Cleaning the scanner glass Cleaning the paper pick-uprollers Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Error animation Document jam (DCP-J715Wonly) Printer jam or paper jam Page Troubleshooting If you are having difficulty with your machine Printing (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Network menu (DCP-J515W) Page Network menu (DCP-J715W) Page Page ) (continued) Copy (Default display) Page Watermark Copy Settings Page Photo Capture Print Settings Page Scan Entering Text Inserting special characters Making corrections General Page Print media Copy PhotoCapture Center™ PictBridge (DCP-J715Wonly) Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page For Australia Only: For New Zealand Only: Visit us on the World Wide Web http://www.brother.com