Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Ink Absorber NearFull

The ink absorber box or flushing

Call Brother Customer Service / your

 

 

box is near full.

Brother dealer.

 

Ink low

One or more of the ink cartridges

Order a new ink cartridge.

 

 

are near the end of their life.

 

 

Low Temperature

The print head is too cold.

Allow the machine to warm up.

 

Media Error

The memory card is either

Put the card firmly into the slot again to

 

 

corrupted, incorrectly formatted,

make sure it is in the correct position. If the

 

 

or there is a problem with the

error remains, check the media drive (slot)

 

 

memory card.

of the machine by putting in another

 

 

 

memory card that you know is working.

 

 

 

 

 

Media is Full.

The memory card or USB Flash

Your machine can only save to your

 

 

memory drive you are using

memory card or USB Flash memory drive

 

 

already contains 999 files.

if it contains less than 999 files. Try

 

 

 

deleting unused files to free some space

 

 

 

and try again.

 

 

 

 

 

No File

The memory card or USB Flash

Put the correct memory card or USB Flash

 

 

memory drive in the media drive

memory drive into the slot again.

 

 

does not contain a .JPG file.

 

 

 

 

 

 

No Ink Cartridge

An ink cartridge is not installed

Take out the ink cartridge and put it in

 

 

correctly.

again seating it properly. (See Replacing

 

 

 

the ink cartridges on page 33.)

 

 

 

 

 

No Paper Fed

The Photo Paper Tray is in the

Make sure that the Photo Paper Tray is in

 

 

Photo printing position.

the Normal printing position.

B

 

 

(See step d and the Important note in

 

 

Loading photo paper on page 12.)

 

 

 

 

 

 

The machine is out of paper or

Do one of the following:

 

 

paper is not correctly loaded in

Refill the paper in the paper tray, and

 

 

the paper tray.

 

 

then press Mono Start or

 

 

 

 

 

 

Colour Start.

 

 

 

Remove the paper and load it again

 

 

 

and then press Mono Start or

 

 

 

Colour Start. (See Loading paper and

 

 

 

other print media on page 8.)

 

 

 

 

 

 

The paper is jammed in the

Remove the jammed paper by following

 

 

machine.

the steps in Printer jam or paper jam

 

 

 

on page 44.

 

 

 

 

 

 

The Jam Clear Cover is not

Check the Jam Clear Cover is closed

 

 

closed correctly.

evenly at both ends. (See Printer jam or

 

 

 

paper jam on page 44.)

 

 

 

 

 

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