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Brother DCP-J515W, DCP-J715W Software Difficulties, PhotoCapture Center™ Difficulties

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Troubleshooting

Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	(Windows® users only)
	Run the Repair MFL-Pro Suite program on the Installation CD-ROM. This
	program will repair and reinstall the software.

“Device Busy”	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the Installation CD-ROM supplied with your machine. To install FaceFilter Studio
	see the Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

PhotoCapture Center™ Difficulties

Difficulty	Suggestions
Removable Disk does not work	1	Have you installed the Windows® 2000 update? If not, do the following:
correctly.		1) Unplug the USB cable.
		1) Unplug the USB cable.
		2) Install the Windows® 2000 update using one of the following methods.
		 Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick
		Setup Guide.)
		 Download the latest service pack from the Microsoft Web site.
		3) Wait about 1 minute after you restart the PC, and then connect the USB
		cable.	B
	2	Take out the memory card or USB Flash memory drive and put it back in again.	B
	3	If you have tried “Eject” from within Windows®, take out the memory card or
		USB Flash memory drive before you continue.
	4	If an error message appears when you try to eject the memory card or USB
		Flash memory drive, it means the card is being accessed. Wait a while and
		then try again.
	5	If all of the above do not work, turn off your PC and machine, and then turn them
		on again. (You will have to unplug the power cord of the machine to turn it off.)

Cannot access Removable Disk	Make sure that you have correctly inserted the memory card or USB Flash
from Desktop icon.	memory drive.

Part of my photo is missing when	Make sure that Borderless Printing and Cropping are turned off. (See Borderless
printed.	printing in chapter 4 and Cropping in chapter 4 in the Advanced User’s Guide.)

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Contents

Page If you need to call Customer Service User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Making copies Printing photos from a memory card or USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support1 (Macintosh) Control panel overview LCD display indications Basic Operations Warning LED indications LCD display Setting the backlight brightness Loading paper and other print media IMPORTANT Loading envelopes and postcards How to load envelopes and postcards Loading photo paper Page Removing small printouts from the machine Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF (DCP-J715Wonly) Using the scanner glass Scannable area How to copy Copy settings Stop copying Paper options PhotoCaptureCenter™ Operations Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the ink cartridges Page CAUTION Cleaning and checking the machine Cleaning the scanner glass Cleaning the paper pick-uprollers Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Error animation Document jam (DCP-J715Wonly) Printer jam or paper jam Page Troubleshooting If you are having difficulty with your machine Printing (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Network menu (DCP-J515W) Page Network menu (DCP-J715W) Page Page ) (continued) Copy (Default display) Page Watermark Copy Settings Page Photo Capture Print Settings Page Scan Entering Text Inserting special characters Making corrections General Page Print media Copy PhotoCapture Center™ PictBridge (DCP-J715Wonly) Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page For Australia Only: For New Zealand Only: Visit us on the World Wide Web http://www.brother.com