Troubleshooting

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

(Windows® users only)

 

Run the Repair MFL-Pro Suite program on the Installation CD-ROM. This

 

program will repair and reinstall the software.

 

 

“Device Busy”

Make sure the machine is not showing an error message on the LCD.

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

FaceFilter Studio.

the Installation CD-ROM supplied with your machine. To install FaceFilter Studio

 

see the Quick Setup Guide.

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

Brother machine is turned on and connected to your computer. This will allow you

 

to access all the functions of FaceFilter Studio.

 

 

PhotoCapture Center™ Difficulties

Difficulty

Suggestions

 

Removable Disk does not work

1

Have you installed the Windows® 2000 update? If not, do the following:

 

correctly.

 

1) Unplug the USB cable.

 

 

 

 

 

 

2) Install the Windows® 2000 update using one of the following methods.

 

 

 

Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick

 

 

 

Setup Guide.)

 

 

 

Download the latest service pack from the Microsoft Web site.

 

 

 

3) Wait about 1 minute after you restart the PC, and then connect the USB

 

 

 

cable.

B

 

2

Take out the memory card or USB Flash memory drive and put it back in again.

 

3

If you have tried “Eject” from within Windows®, take out the memory card or

 

 

 

USB Flash memory drive before you continue.

 

 

4

If an error message appears when you try to eject the memory card or USB

 

 

 

Flash memory drive, it means the card is being accessed. Wait a while and

 

 

 

then try again.

 

 

5

If all of the above do not work, turn off your PC and machine, and then turn them

 

 

 

on again. (You will have to unplug the power cord of the machine to turn it off.)

 

 

 

 

Cannot access Removable Disk

Make sure that you have correctly inserted the memory card or USB Flash

 

from Desktop icon.

memory drive.

 

 

 

 

Part of my photo is missing when

Make sure that Borderless Printing and Cropping are turned off. (See Borderless

 

printed.

printing in chapter 4 and Cropping in chapter 4 in the Advanced User’s Guide.)

 

 

 

 

 

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