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Brother MFC-3340CN, FAX-1840C, FAX-1940CN Troubleshooting and routine maintenance

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12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

12

Troubleshooting

Error messages

As with any sophisticat ed office product, errors may occu r. If this

happens, your machin e identifies the problem an d displays an error

message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional

help, the Brother Solutions Center offers latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

IMPORTANT

For technical help, you m ust call the country where you bought the

machine. Calls must be made from within that country.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

Comm.Error Poor phone line quality caused a

communication error.

Try the call again. If the problem continues , call

the telephone company and ask them to check

your phone line.

Connection

Fail

You tried to poll a fax machine that

is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cover is Open Top cover is not closed

completely. Open, then close the top cover.

Data

Remaining

Print data remains in the

machine’s memory.

Re-start printing from your computer.

Print data remains in the

machine’s memory. The USB

cable was unplugged while the

computer was sending the data to

the machine.

Press Stop/Exit. The machine will cancel the

job and eject the page that is being printed.

Disconnected The other person or other per son’s

fax machine stopped the call.

Try to send or receive again.

Contents

Main If you need to call Customer Service Brother numbers Register your product Frequently asked questions (FAQs) For Customer Service Brother fax back system (U SA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice iv Brother One Year Limited Warranty and Replacement Service (USA only) v Brother One Year Limited Warranty and Replacement Service (USA only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page 12 A B G S 13 14 15 Using this Guide Introduction Page Page 1 One-Touch keys 2 Ink (MFC-3240C and 3 4 5 Mode keys: 7 Dial Pad 8 Navigation keys: 9 0 A Turning the machine on and off On/Off On/Off Setting The external telephone is always available. Load documents Using the automatic docum ent feeder (ADF) Recommended envi ronment Page About paper Recommended Paper Handling and using special paper 1 - 12 INTRODUCTION Paper Type Paper Size Usage Paper type and size for each operation INTRODUCTION 1 - 13 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (20 lb). * Up to 100 sheets of 20 lb. paper tray. Paper capacity of the ou tput paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Color Start ECM (Error Correction Mode) Initial Setup Setting the Date and Time Setting Tone and Pulse dialing mode Getting started Setting the Station ID General Setup Setting the Mode Timer (MFC-3240C and MFC-3340 CN only) Setting the Mode Timer Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Setting the Handset Volume (FAX-1840C and FAX-1940C N only) Choosing the Handset V olume (For Volume Amplify) (FAX-1840C and FAX-1940CN only) Setting Volume Amplify Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send One-Touch dialing Speed-Dialing Search Fax Redial How to Fax (B&W and Color) Color fax transmission Faxing from the ADF Stop/Exit Page Sending a fax at the end of a conversation Out of Memory message Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for color faxes) Real Time Transmission Checking job status Canceling a fax in progres s Canceling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for color faxes) Setting up Polled Transmit (Not available for color faxes) Delayed Batch Transmission (Not available for color faxe s) 4 - 1 SETUP RECEIVE Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) Choosing the Receive Mode Setup Receive Setting the Ring Delay 4 - 3 SETUP RECEIVE Basic receiving operations ON Choosing the Receive Mode To select or change your Receive Mode Setting the Ring Delay Setting Toll Saver (Msg Ctr m ode) Setting the F/T Ring Time (Fax/Tel mode only) Setting the Fax/Tel Announcement (FAX-1940CN only) Easy Receive (MFC-3240C and MF C-3340CN only) Easy Receive (FAX-1840C an d FAX-1940CN only) Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end o f a conversation Printing a fax from the m emory Polling Storing numbers for easy dialing Storing One-Touch Dial numbers Shift Quick-Dial numbers and dialing options Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialing options Access codes and credit c ard numbers Pause Tone or Pulse Telephone (voice) operations (FAX-1840C and FAX-1940CN only) How to dial Making a telephone call Answering calls with the Speaker Phone (FAX-1940CN only) Speaker Phone Hold (FAX-1840C and FAX-1940CN only) Setting up Fax Forwarding Remote Fax Options (Not available for color faxes) Programming your pa ger number Setting Fax Storage Setting PC Fax Receive (M FC-3340CN only) Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Page Page Page Message Center mode Setting up the Message Center Message Center Recording Message Center Outgoing Message Activating Message Center mode Message indicator Playing voice messages Printing a fax message Erasing incoming messages Setting Maximum Time for incoming messages Setting Toll Saver ICM Recording Monitor Recording a conversation Record Fax/Tel Outgoing Anno uncement (F/T OGM) Fax settings and activity Customizing the Transmissi on Verification Report Printing reports Setting the Journal Period Printing reports How to print a report Using the machine as a copier Enter Copy mode Making copies Page Using the temporary Copy keys (Temporary settings) Increasing copy speed or quality Changing the temporary copy setti ngs Use the Options key to quickly set the following copy settings temporarily for the n ext copy. Enlarging or reducing the image copied Page Page Page Making N in 1 copies (Page Layout) Page Changing the default copy settings Increasing copy speed or qu ality Adjusting brightness Adjusting contrast Adjusting color saturation Out of Memory message Legal limitations Introduction Walk-Up PhotoCapture Center (MFC-3340CN only) PhotoCapture Center requirements Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing image s Page DPOF printing Changing the default se ttings Page Page Page Understanding the Error Messages Page Important information Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Page International E Page Page Trademarks Troubleshooting Error messages Troubleshooting and routine maintenance TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Page Page Page Page 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Compatibility How to improve print quality Cleaning the print head Checking the print quality Page Checking the printing alignment Checking the ink volume Packing and shipping the ma chine Page Page Page Cleaning the machine Printer Platen Replacing the ink cartridges Page Page Page A Setting up telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? Appendix A What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the Distinctive Ring pattern Very important! Caller ID Viewing Caller ID List Printing Caller ID List Advanced receiving operations Operation from extension telephones Fax/Tel mode when power ke y is On Fax/Tel mode when power ke y is Off Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Connecting an external teleph one answering device (TAD) Sequence Connections Page Special line considerations Roll over phone line s Two-line phone system Converting telephone wall outlets Installing machine, external two-line TAD and two-line telephone Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen program ming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 to exit Select & Set Select & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B APPENDIX B B - 9 *1 See the complete Software Users Guide on the CD-ROM. B - 10 APPENDIX B APPENDIX B B - 11 Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Hook/Hold (FAX-1840C), or Hook (FAX-1840C, MFC-3240C Page Speaker Phone Page Page Page S Product description General Specifications Page Print media Copy PhotoCapture Center (MFC-3340CN only) Fax Scanner (MFC-3240C and MFC-3340CN only) Printer http://solutions.brother.com SPECIFICATIONS S - 8 Interfaces Computer requirements USB A Full-Speed USB 2.0 cable that is not longer than 6 feet (2.0 m)* LAN cable (MFC-3340CN only) Ethernet UTP cable category 5 or greater. Consumable items Network (LAN) (FAX-1940CN and MFC-3340CN only) Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C and MFC-3340CN only) Index A B C D E F G H I J L N O P Q R S T V W REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card Retrieve a Fax Change Paging/Fax Forwarding Setting Play/Record Outgoing Message Erase All Voice Messages R - 2 Exit Remote Retrieval Using Remote Access Code Change Receive Mode 9 8 Remote Retrieval Access card CCESS ETRIEVAL EMOTE O R - 4 C HANGE P AGING /FAX FORWARDING S Remote Commands , . Page Visit us on the World Wide Web http://www.brother.com