TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
Handling Incoming Calls
The machine ‘Hears’ Voice as
CNG Tone. If your machine is s et to Easy Receive ON, it is more sensitive to
sounds. Your machine may mistakenly interpret certain voices or music
on the line as a calling fax machine and respond with fax receiving
tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this
problem by turning Easy Receive to Off. (See Easy Receive
(MFC-3240C and MFC-3340CN only) on page 4-8.)
Transferring a Fax Call to the
machine. If you answered at the machine, press Black Start and hang up
immediately. If you answered on an extension phone, press your F ax
Receive Code (default setting is ( 51). When your machine answers,
hang up.
Custom features on a single
line. If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,
an alarm system or any other custom feature on a sing le phone line with
your machine, it may create a problem sending or receiving faxes.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the faxes. Brother’s ECM feature s hould
help overcome this problem. This condition is related to the telephone
system industry and is common to all de vices that send and receive data
on a single, shared line with custom features. If avoiding a sligh t
interruption is crucial to your business, we recommend a separate
phone line with no custom features.
Copying Difficulties
Cannot make a copy Make sure that the Copy key is illuminated. ( See Enter Copy
mode on page 9-1.)
Vertical streaks appear in
copies
Sometimes you may see vertical streaks on copies. Clean the scanne r.
(See Cleaning the Scanner on page 12-23.)
Scanning Difficulties (MFC-3240C and MFC-3340CN only)
TWAIN/WIA errors appear
while scanning. Make sure the Brother TWA IN/WIA driver is selected as the primary
source. In PaperPort, click Scan in the File menu and select the Brother
TWAIN/WIA driver.
Software Difficulties (MFC-3240C and MFC-3340CN only)
Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the CD-ROM.
This program will repair and reinstall the software.
‘Device Busy’ Make sure the machine is not showing an error message on the LCD.
DIFFICULTY SUGGESTIONS