197, Document Jam, Printer Jam | Brother MFC-7750, MFC-6650MC

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	197
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

Document Jam

The documents were not inserted or fed properly, or were too long.

1Open the control panel.

2Carefully, pull the document toward the front of the MFC.

3Close the control panel.

4Press Stop .

NO

OK

Printer Jam

Before you can clear a printer jam error, you must find out where the paper is stuck. See the following three types of paper jams.

WARNING

Do not force the jammed paper from the paper tray because you may damage the MFC and cause toner to scatter on the next printed pages.

After you have used the MFC, some internal parts of the machine are extremely HOT! When you open the top cover of the MFC, never touch the shaded parts shown in the following diagram.

HOT!

Image 211

Brother MFC-7750, MFC-6650MC manual 197, Document Jam, Printer Jam

Contents

MFC Year 2000 Compliant Brother Bulletin Board For Customer ServiceFax-Back System Brother on the World Wide Web Ordering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis Manual USA1-908-685-9283 fax Test Sheet Procedures For USA OnlyAbout Fax Machines Fax Tones and Handshake ECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview Dial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys 665O MC MFC 6650MC Control Panel Overview Hook Stop MFC 6650MC Control Panel Keys A P T E R O N E Use caution when installing or modifying telephone lines MFC Setup Connections Make sure you have the following items Packing List Choosing a Location No ! no ! no Installingl the Drum Unit Assembly With Toner Cartridge Assembly C S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFC Connect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Loading one sheet of paper MFC can handle paper that has the following specificationsManual Feed Slot Acceptable Paper Paper Capacity in Feeder Connecting an External Telephone Answering Device TADSequence Connections YES Recording Outgoing Message OGM Connecting an External Telephone Converting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone System Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single Line User-Friendly Programming Function ModeIf you want to exit the Function Mode, press Stop FAX NO. & Start Alternating Displays Function Selection Table Initial Setup Setup Send Print Reports Print Options Getting Started Setting Dialing Mode Tone/PulseDIALINGTONE? DIALINGPULSE? A P T E R See Composing Electronic Cover Entering Text Four times Five times Entering TextIf you want to enter a blank space, press twice Press For = ? @ Press For You can adjust the speaker volume when your MFC is on Hook Setting Beeper VolumeSetting the Handset Volume Setting the Speaker Volume Sleep Mode Setting the Ring VolumeMemory Storage Enter & SET Delayed TimerPress Set Press Stop to exit Basic Receiving Operations Select Answer Mode TAD Setting Ring Delay Ring TIME20 SEC Setting F/T Ring Time Pressing Easy ReceivePrinting a Reduced Incoming Document Reduction Recommended Reductions Setting Paper SizePaper Change Reduction Advanced Receiving Operations Setting the Print DensityToner Save TEL ANSWER#51 For FAX/TEL Mode OnlyRemote ACT.ON? FAX RECEIVE*51 Enter FAX no Online Press Start KEY Setting Up Polling ReceivePolling Polling RXOFF? Press or to select Polling on Setting Up Sequential Polling ReceivePolling RXON? Accepted Dialing #XX Remaining Jobs Canceling a Scheduled Job MF Link Distinctive Ringing Long long Short long short Short short long Registering your Distinctive Ringing Pattern Viewing Caller ID List Caller IDPress Printing Caller ID List Clearing a Caller ID Stored in Memory BeforeYou Begin Setup Send Humidity 50% 70% Paper Temperature Automatic Transmission Manual TransmissionManual and Automatic Fax Redial Real Time Transmission Dual AccessReal Time TX Checking the Jobs Status Accepted Other SETTINGS?Real TIMEON? #02 Sales Report Clear 2.EXIT Canceling Jobs in MemoryIf you have only one job waiting, go to step Cover Page for Next Fax Only Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential Press To select on or OFF Comment OFF Please Call Urgent Confidential User Defined Press Function , 1 , 3 Press or to select COVERPAGEOFF? COVERPAGEON?Comment OFF Always Send Cover Composing Your Own Comments Using a Printed CoverCover Page Message Coverpage MSG Contrast Advanced Sending Operations ResolutionOverseas Mode Overseas Mode Enter the fax number you’re calling Press Start Call ReservationCall Reserveoff Call Reserveon Call BACKOFF? Call BACKON? Print Sample Call Back Message Delayed FAXDOC 2.MEMORY Broadcasting Multiple Resolution Transmission Press Stop when you’re finished. The screen displays Setting Up Polling TransmitPolled TXOFF? Interrupting Delayed Fax and Polling Transmit Jobs Canceling a Job While Scanning the DocumentInsert Document Storing One Touch Dial Numbers Storing Numbers for Easy DialingPress Function , 1 , 6 SPEED-DIAL? # Storing Speed Dial NumbersName Fax number Setting Up Groups for BroadcastingTelephone voice number Select ONE-TOUCH Setup Groupgo Enter & SETName Enter & SET Manual Dialing Dialing OptionsTo hang up, replace the handset Speed Dialing One Touch Dialing Hold Dialing Access Codes and Credit Card NumbersPause Tone/Pulse When the call is over, hang upSearching Telephone Index FWD# Enter & SET Fax Forwarding/PagingProgramming a Fax Forwarding Number FAX FORWARD? PAGING? Programming Paging NumberPAG# Enter & SET Erase ALL FAX? Setting Fax StorageChanging Remote Access Code FAX STORAGEOFF? Select & SET Remote Retrieval Using Remote Access Code OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E You can print the following lists and reports MFC Settings and ActivityACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status Xmit Report INTERVAL? To Print a ReportTransmission Verification Xmit Report Activity Report Interval Sort Photo Using MFC as a Copier Sorting Multiple Copies Making a Single CopyMaking Multiple Copies Stacking Multiple Copies Memory Full P.01 Press Stop KEY If You Get a Memory Full MessageReducing and Enlarging Copies Copying a Photograph A P T E R E L E V E N C12H a P T E R T W E L V E Introduction Flexible Memory Settings Message Storage Message Center Mode VOICEON? Select & SET Setting Up Message CenterSetting Message Storage FAXOFF? Select & SET Listening to Outgoing Message OGM Recording Message Center Outgoing Message OGMMSG CTR OGM? Select & SET MSG CTR OGM? Message Indicators Activating Message Center ModeVOICE03 FAX02 Online Printing a Fax Message Playing Voice Messages and MemosPrint FAX? Backup Printon Select & SET Backup Printing Option Erase ALL VOICE? MSG Press Set Press 1 to erase-OR-Press 2 to cancelErasing Messages Erase this MSG? ICM Recording Monitor Setting Maximum Time for Incoming MessagesSetting Toll Saver 101 Programming a Fax Forwarding Number Recording a MemoRecording a Conversation Fax Forwarding/Paging Programming a Paging Number 103 Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access Code Remote Control Commands Remote Control Commands 107 Changing Fax Forwarding Number MFC with Your Computer 80486/66MHz or higher Windows 3.1, 3.11 or BeforeYou Install Multi-Function Link ProIf You Don’t Have a CD-ROM Drive Computer Requirements 111 Connecting the MFC to the Computer Click the Start button in the Taskbar Installing MFC 4350 Printer DriverIf you are using Windows NT Workstation Version Printer Driver for the MFC 113 If you are using Windows 3.1 or 115 If you are using Windows 95 For Windows 3.1 InstallingTrueType Fonts for MFCFor Windows 95, 98 and Windows NT Workstation Version Overview of Basic Steps 117 Choosing the Software to Install 119 Installing the Brother Software H a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121 Auto emulation selection How to Use the MFC with Your DOS Application SoftwareHP LaserJet IIP emulation mode For DOS Users Remote Printer Console Main Program Installing the Remote Printer Console123 What Does the Remote Printer Console Do? PCL Using the Remote Printer Console Main Program 125 Current Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer Console Font Config Setup Section127 Printer Config 129 Using the Printer Status Monitor ProgramDirect Access Category Console Config Category H a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Brother Resource Manager Using the Multi-Function Link Pro SoftwareMulti-Function Link Pro Visioneer PaperPort LE 135 Sending a Quick Fax Sending a Fax fromYour PC Sending a Fax from the Main Menu 137 Sending a Fax from a Windows Application 139 Checklist for the MFC to Make Sure MF Link Mode is ActiveChecklist for Your PC Receiving Faxes into your PC Manager button-OR-From the Start pull-down menu, select Viewing Received Faxes Scanning a Document Accessing the Scanner141 Scanning a Document into your PC Settings in the Scanner Window Brightness 143 Business Card Size PreScanning an Image Exporting an Image File 145 Compatible Operating Systems NetCentric Internet Fax 147 Your Fax Service AccountReceiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities 149 Sending Faxes Accessing NetCentric FaxStorm Send Fax window appears 151General Tab Addressing a Fax Selecting a Group or a Contact from a Group Adding Contacts One at a Time Saving a New Contact from the Fax Send Window 153Specifying a Cover About Sending a Fax as E-mail Attachments Tab 155 Options/Sender Tab Sending a Fax from Other Windows Applications 157 If You Are Using Windows NT Workstation Version To add a New Contact to the All Group Setting Up Contacts in the Contact Manager To add a New Contact to Another Group 159Changing Contact Detail Setting Up Multiple Addresses Moving or Copying a Contact to Another Group 161Creating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager Checking the Status of Sent Faxes Outbox Accessing Your Account163 Managing Faxes from Your Account Checking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page Inbox Monsignor O’Brien Highway Cambridge, MA, USA 165Customer Support Contact NetCentric Corporation at Provides an In Memory printer driver Main Features You Cannot Use a 16 bit TCP/IP Stack Setting Up Automatic E-Mail PrintingIf You are Using Korean Windows 95 167 Setting the Check Time Setting Up the Server 169 Using Automatic E-Mail PrintingUninstalling Automatic E-Mail Printing from Windows 95 If the Uninstall Program Displays An Error Message Trademarks To Access the Add/Remove Programs Properties Window Remote Printer Console Program for DOS Special Printing FeaturesWindows Printing Popular Printer Emulation Support Enhanced Memory Management Select the print command from your PCPrinting FromYour PC Bi-directional Parallel Interface Two-Sided Printing Manual Duplexing 173 Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet Feeder Choosing Acceptable Paper Simultaneous Printing/Faxing175 Paper Tray You can use recycled paper in this MFC Printer Operation KeysOn/Off Line Key FF/Cont Key Print Priority Key Test/Reset KeyPrinting the Print Configuration List 177 SET 2.EXIT Restoring Factory Default SettingsReset 2.EXIT Printing PC Data in Hexadecimal Memory Board Accessories For the Printer Optional Memory for the Printer & Fax OperationsFor the Fax 181 Installing the Optional Memory Board MemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only Information H a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models Only Manufactured FDA RegulationsUnited States Industry Canada Compliance Statement For Canada Only 187International Energy Star Compliance Statement Do not use this product near water Important Safety Instructions Voice 189 H a P T E R E I G H T E E N Compilation and Publication Notice 191 H a P T E R E I G H T E E N Brother Home Troubleshooting Error Messages Error Messages Please Wait 195 Error Message Document Jam 197Printer Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet Feeder If You Are Having Difficulty with Your MFC 199 Sending Faxes MFC 201 General Printing Difficulties Windows Setup Printing Remained Data 203 Copy Quality Difficulties 205 Problem Using the HP Pavilion PC HP Demo Screen Saver Difficulties Setting up the SoftwareBi-Directional Parallel Ports nibble and byte modes 207 MFC Connect Failure or Bi-Directional Communication Error HP LaserJet 4 Plus HP LaserJet series II, IID, IIP, IIP+, III, Iiid or IiipNEC SuperScript 610/660 Epson ActionLaser 1100 209Lexmark WinWriter Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed 211 Close the carton and tape it shut Cleaning the Document Scanner Regular Maintenance213 Open the top cover Remove the drum unit assembly Cleaning the PrinterToner sensor 215 Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator 217 How to Replace the Toner Cartridge Toner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221 Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225 For Customer Service Product Description Fax Specifications Printer Specifications 229 Electrical and Environment Parallel Interface Specifications Resident Fonts Symbol Sets/Character Sets231 H a P T E R T W E N T Y 233 Glossary L O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 194 167111 134 166 FAQ’s Frequently Asked Questions220, 221, 222, 223, 224 173 241 190 19, 20193 135 Visit us on the World Wide Web