Brother MFC-6650MC, MFC-7750

211

TROUBLESHOOTING AND MAINTENANCE

Place the drum unit and toner cartridge assembly into the plastic bag

and seal the bag completely.

Plastic Bag

Toner Cartridge

Drum Unit

Close the top cover. Remove the wire extension, document tray, dust

cover, paper tray and handset and pack them.

Wrap the MFC in the plastic bag and place it in the original carton box

with the original packing material.

Contents

Main Year 2000 Compliant provided that i Brother Numbers Fax-Back System Brother on the World Wide Web Brother Bulletin Board For Customer Service Ordering Accessories and Supplies DESCRIPTION ITEM T able of Contents iii iv User-Friendly Programming Getting Started Basic Receiving Operations v Before You Begin Basic Sending Operations Advanced Sending Operations Storing Numbers for Easy Dialing vi Fax Forwarding/Paging Setting Fax Storage Changing Remote Access Code Remote Retrieval MFC Settings and Activity Using MFC as a Copier vii Remote Retrieval Installing True T ype Fonts for MFC 4350 Installing Multi-Function Link Pro Software (CD-ROM) (For MFC 4650, MFC 6650MC and MFC 7750 Only) viii For DOS Users Multi-Function Link Pro (option) for MFC 4350 Introduction Using the Multi-Function Link Pro Software Sending a Fax from Your PC ix NetCentric Internet Fax x Automatic E-mail Printing (For Windows 95, 98 Only) (For MFC 4650, MFC 6650MC and MFC 7750 Only) Special Printing Features Printing From Your PC Simultaneous Printing/Faxing xi Memory Board Standard Telephone and FCC Notices (For 120V Models Only) Troubleshooting Difficulties Setting up the Software xii CHAPTER ONE Introduction Using This Manual Finding Information 2 Test Sheet Procedures (For USA Only) About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) 4 MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview INTRODUCTION MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys Hook Hold Redial/Pause Speed Dial MFC 6650MC Control Panel Overview INTRODUCTION MFC 6650MC Control Panel Keys Hook Hold Redial/Pause Speed Dial Page CHAPTER TWO MFC Setup and Connections Caution 10 Packing List Make sure you have the following items: Choosing a Location NO ! NO ! NO ! Assembly Page 14 Setting Up the MFC 01/01/1999 00:00 SLEEP Page 16 Loading Paper in Multi-Purpose Sheet Feeder Page 18 Manual Feed Slot Acceptable Paper Loading one sheet of paper Paper Capacity in Feeder Connecting an External Telephone Answering Device (TAD) Sequence 20 Connections NO! YES! Recording Outgoing Message (OGM) Connecting an External Telephone 22 Special Line Considerations Roll Over Phone Lines Two-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD, and Two-Line Telephone 24 Multi-Line Connections (PBX) Custom Features on a Single Line User-Friendly Programming Function Mode On-Screen Programming 26 Alternating Displays 2. SETUP RECEIVE 1. INITIAL SETUP Function Selection Table 1. Fax Functions 28 0. TEL SERVICE 1. Fax Functions ( 8. REMOTE FAX OPT ) 8. SETUP MSG CENTER (For MFC 6650MC Only) 30 Getting Started Setting Dialing Mode (Tone/Pulse) DIALING:TONE? DIALING:PULSE? CHAPTER FOUR Initial Setup 32 Setting Date and Time Setting Station ID FAX: TEL: 34 Entering Text NOTICE 36 Setting Beeper Volume Setting the Handset Volume Setting the Speaker Volume Setting the Ring Volume Memory Storage Sleep Mode 38 Delayed Timer SET TIME=12:34 SET TIME=17:00 Basic Receiving Operations Setup Receive When to use it Mode Light How it works 40 Setting Ring Delay Setting F/T Ring Time RING TIME:20 SEC Record FAX/TEL Outgoing Announcement (F/T OGM) (For MFC 6650MC Only) 42 Easy Receive Printing a Reduced Incoming Document 5.REDUCTION Recommended Reductions Setting Paper Size 6.PAPER CHANGE REDUCTION 44 Setting the Print Density Advanced Receiving Operations For FAX/TEL Mode Only Changing Remote Codes REMOTE ACT.:ON? FAX RECEIVE: * 51 TEL ANSWER:#51 46 Printing a Fax in Memory (For MFC 4350, MFC 4650 and MFC 7750 Only) Polling Setting Up Polling Receive POLLING RX:OFF? POLLING RX:OFF? POLLING RX:ON? PRESS START KEY DIALING #XX ENTER FAX NO. 48 Canceling a Scheduled Job 4.REMAINING JOBS Setting Multi-Function Link Pro Mode (For MFC 4650, MFC 6650MC and MFC 7750 Only) 0.MF LINK Distinctive Ringing 50 Registering your Distinctive Ringing Pattern Caller ID Viewing Caller ID List 52 Printing Caller ID List Clearing a Caller ID Stored in Memory Call Waiting Caller ID (For MFC 4350, MFC 4650 and MFC 6650MC) Before Y ou Begin Setup Send 54 Manual Transmission Automatic Transmission Manual and Automatic Fax Redial 56 Dual Access Real Time Transmission 9.REAL TIME TX REAL TIME:ON? Checking the Jobs Status 58 Canceling Jobs in Memory 1.CLEAR 2.EXIT 4.REMAINING JOBS #02 SALES REPORT Basic Sending Operations Composing Electronic Cover Page 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL Cover Page for Next Fax Only 60 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 5.(USER DEFINED) 6.(USER DEFINED) Always Send Cover Page COVERPAGE:OFF? COVERPAGE:ON? 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 62 Using a Printed Cover Page Cover Page Message Composing Your Own Comments 2.COVERPAGE MSG Contrast 64 Resolution Advanced Sending Operations Overseas Mode 5.OVERSEAS MODE Call Reservation CALL RESERVE:OFF CALL RESERVE:ON CALL BACK:OFF? CALL BACK:ON? 66 Print Sample Call Back Message Delayed FAX 1.DOC 2.MEMORY PRESS START KEY Broadcasting 68 Multiple Resolution Transmission Setting Up Polling Transmit POLLED TX:OFF? 1.DOC 2.MEMORY 70 Canceling a Job While Scanning the Document Interrupting Delayed Fax and Polling Transmit Jobs INSERT DOCUMENT Storing Numbers for Easy Dialing Setup Auto Dial Numbers 72 Storing Speed Dial Numbers SPEED-DIAL? # #05: ENTER & SET Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting 74 SELECT ONE-TOUCH SETUP GROUP:GO G01:*O5#O9 Dialing Options Telephone Operations 76 One Touch Dialing Speed Dialing Dialing Access Codes and Credit Card Numbers Hold Pause 78 Tone/Pulse Searching Telephone Index CHAPTER NINE Remote Fax Options 79 (For MFC 4350, MFC 4650 and MFC 7750 Only) Fax Forwarding/Paging Programming a Fax Forwarding Number 80 Programming Paging Number PAGING? PAG#: Setting Fax Storage FAX STORAGE:OFF? ERASE ALL FAX? Changing Remote Access Code 82 Remote Retrieval Using Remote Access Code REMOTE FAX OPTIONS Remote Commands 84 Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Page CHAPTER TEN Printing Reports 6.MEMORY STATUS 5.USER SETTINGS 4.TEL.INDEX 3.ALL DIAL 88 To Print a Report Transmission Verification (Xmit) Report Activity Report Interval INTERVAL? Making Copies Using MFC as a Copier 90 Making a Single Copy Making Multiple Copies Stacking Multiple Copies Sorting Multiple Copies If You Get a Memory Full Message MEMORY FULL P.01 PRESS STOP KEY Reducing and Enlarging Copies Copying a Photograph Page Page Message Center Mode Flexible Memory Settings (Message Storage) Setting Up Message Center Setting Message Storage SELECT & SET FAX:OFF? VOICE:ON? Recording Message Center Outgoing Message (OGM) MSG CTR OGM? MSG CTR OGM? Listening to Outgoing Message (OGM) Erasing Outgoing Message (OGM) Activating Message Center Mode Message Indicators VOICE:03 FAX:02 ONLINE Playing Voice Messages and Memos Printing a Fax Message PRINT FAX? Backup Printing Option BACKUP PRINT:ON Erasing Messages ERASE THIS MSG? ERASE ALL VOICE? Setting Maximum Time for Incoming Messages MESSAGE 30 SEC? Setting Toll Saver ICM Recording Monitor Recording a Memo Recording a Conversation FWD#: Fax Forwarding/Paging Programming a Fax Forwarding Number PAGING? PAG#: Remote Retrieval Using Remote Access Code Changing Remote Access Code CHAPTER TWELVE Remote Control Commands Operation Details Remote Control Commands Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Page 110 Before Y ou Install Multi-Function Link Pro (For MFC 4650, MFC 6650MC and MFC 7750 Only) If You Dont Have a CD-ROM Drive Computer Requirements Connecting the MFC to the Computer 112 Printer Driver for the MFC 4350 If you are using Windows NT Installing MFC 4350 Printer Driver Workstation Version 4.0: Page 114 If you are using Windows 3.1 or 3.11: Page 116 Installing True T ype Fonts f or MFC 4350 95, 98 and Windows NT For Windows 3.1 and 3.11: Workstation Version 4.0: Installing Multi-Function Link Pro Software (CD-ROM) (For MFC 4650, MFC 6650MC and MFC 7750 Only) IMPORTANT Overview of Basic Steps 118 Choosing the Software to Install Installing the Brother Software 120 Helpful Hints for Windows 3.1, 3.11 or Windows 95, 98 122 For DOS Users How to Use the MFC with Your DOS Application Software What Does the Remote Printer Console Do? Remote Printer Console Main Program Printer Status Monitor Program Installing the Remote Printer Console 124 Using the Remote Printer Console Main Program Page 126 Remote Printer Console Current Printer Status Information Printer Setup Category Print Setup Section Page Setup Section Font Config 128 Printer Config Other Config Printer Setup Category Direct Access Category Using the Printer Status Monitor Program 130 Multi-Function Link Pro (option) for MFC 4350 Page Page 134 Using the Multi-Function Link Pro Software Brother Resource Manager Multi-Function Link Pro Visioneer PaperPort LE 136 Sending a Fax from Your PC Sending a Quick Fax Sending a Fax from the Main Menu 138 Sending a Fax from a Windows Application Receiving Faxes into your PC Before You Begin Checklist for the MFC to Make Sure MF Link Mode is Active Checklist for Your PC 140 Viewing Received Faxes Scanning a Document Accessing the Scanner 142 Scanning a Document into your PC Settings in the Scanner Window Image Custom 144 PreScanning an Image Exporting an Image File 146 NetCentric Internet Fax Your Fax Service Account Receiving Faxes 148 Installing NetCentric FaxStorm Overview of Utilities Contact Manager Cover Page Builder Print Driver Status Manager 150 General Tab Addressing a Fax 152 Adding Contacts One at a Time Selecting a Group (or a Contact from a Group) Page 154 About Sending a Fax as E-mail Attachments Tab 156 Options/Sender Tab If You Are Using Windows Sending a Fax from Other Windows Applications If You Are Using Windows NT Workstation Version 4.0 158 Setting Up Contacts in the Contact Manager To add a New Contact to the All Group: To add a New Contact to Another Group: Changing Contact Detail 160 Setting Up Multiple Addresses Moving or Copying a Contact to Another Group Creating a Group for Broadcasting 162 Managing Your Faxes in the Status Manager Accessing the Status Manager Checking the Status of Sent Faxes (Outbox) Viewing Faxes You Received (Inbox) Managing Faxes from Your Account Page Accessing Your Account Page 164 Viewing Received Faxes in Your Account Page Inbox Checking Sent Faxes in Your Account Page Outbox Customer Support Contact NetCentric Corporation at 166 Automatic E-mail Printing (For Windows 95, 98 Only) (For MFC 4650, MFC 6650MC and MFC 7750 Only) Main Features Automatic E-Mail Printing is for Windows 95, 98 Only If Y ou are Using Korean Windows You Cannot Use a 16 bit TCP/IP Stac k 95, 98 168 Setting Up the Server Setting the Check Time Page 170 CHAPTER SIXTEEN Using the MFC as a Printer Windows Special Printing Features Printing Popular Printer Emulation Support Printing From Your PC Multi-purpose Sheet Feeder Two-Sided Printing (Manual Duplexing) 174 Loading Envelopes in Multi-Purpose Sheet Feeder Manual Feed Slot Loading One Sheet of Paper Loading More Than One Sheet of Paper Simultaneous Printing/Faxing Choosing Acceptable Paper 176 Printer Operation Keys On/Off Line Key FF/Cont Key Print Priority Key Test/Reset Key Printing the Internal Font List Printing the Print Configuration List 178 Restoring Factory Default Settings 1.RESET 2.EXIT Printing PC Data in Hexadecimal 1.SET 2.EXIT Page 180 Optional Memory for the Printer & Fax Operations For the Printer For the Fax Installing the Optional Memory Board 182 Standard Telephone and FCC Notices (For 120V Models Only) These notices are in effect on models sold and used in the United States only. CHAPTER EIGHTEEN Important Information 184 Federal Communications Commission(FCC) Declaration of Conformity (For USA Only) Laser Safety (For 110-120V Models Only) 186 FDA Regulations Manufactured Attention Page 188 Important Safety Instructions Page 190 Notice Disclaimer of Warranties Compilation and Publication Notice Trademarks Page CHAPTER NINTEEN Troubleshooting and Maintenance Troubleshooting Fax-Back System Brother Home Page Brother Bulletin Board 194 Error Messages ERROR MESSAGES ERROR MESSAGE CAUSE ACTION 196 ERROR MESSAGE CAUSE ACTION Document Jam NO OK HOT! Printer Jam WARNING 198 Paper is Jammed in the Multi-purpose Sheet Feeder Paper is Jammed near the Drum Unit or in the Fuser Unit. If You Are Having Difficulty with Your MFC 200 Hook Start Page 202 FF/Cont 204 The drum unit is a consumable item and it is necessary to replace it periodically. 206 Difficulties Setting up the Software Problem Using the HP Pavilion PC and the HP DEMO Screen Saver Bi-Directional Parallel Ports (nibble and byte modes) MFC Connect Failure or Bi-Directional Communication Error Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660: 208 HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP: HP LaserJet 4 Plus: NEC SuperScript 610/660: EPSON ActionLaser 1100 / 1400: Lexmark WinWriter 200: 210 Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed Page 212 Regular Maintenance Cleaning the Document Scanner 214 Cleaning the Printer HOT! Cleaning the Drum Unit 216 Replacing the Toner Cartridge Toner Empty Indicator How to Replace the Toner Cartridge HOT! 218 Page 220 Replacing the Drum Unit 222 HOT! Page 224 Do NOT remove the clear plastic starter sheet! Clear plastic starter sheet Page 226 For Customer Service CHAPTER TWENTY Specifications Product Description Fax Specifications Specifications 228 Printer Specifications Electrical and Environment 230 Parallel Interface Specifications Resident Fonts Symbol Sets/Character Sets Page Glossary 234 Page 236 Page 238 Index A B C D 240 E F G H N O P R S 242 T U V W Visit us on the World Wide Web http://www.brother.com