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Brother MFC-7750, MFC-6650MC manual 199, If You Are Having Difficulty with Your MFC

Models: MFC-7750 MFC-6650MC

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T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	199
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

Printing and

Receiving

Faxes

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Condensed print and	If your copy looks good, you probably had a bad
horizontal streaks, the top	connection, with static or interference on the
and bottom of sentences	phone line. If the copy looks bad, call Brother
are cut off	Customer Service at 1-800-284-4329 (USA) or
	1-800-853-6660 (from within Canada) or
	1-514-685-6464 (from within Montreal).
Vertical streaks/	Sometimes you may see vertical streaks/black lines
black lines appear on	on the faxes you receive. Either your MFC’s primary
the faxes you receive	corona wire for printing may be dirty, or the sending
	party’s fax scanner may be dirty. Clean your primary
	corona wire (see page 215), or ask the sender to
	make a copy to see if the problem is with the sending
	machine.
	Try receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at 1-800-284-4329 (USA) or
	1-800-853-6660 (From within Canada) or
	1-514-685-6464 (From within Montreal).
MFC “hears” voice as	If your MFC is set to Easy Receive ON, and it
CNG tone	answers voice calls by trying to receive a fax, try
	turning Easy Receive to OFF.
Horizontal streaks	You may get a fax with horizontal streaks or with
	missing lines. Usually this is caused by a poor
	telephone connection. Ask the other party to send
	the fax again.
Received faxes appear as	If the received data is divided and printed on 2 pages or
split or blank pages	if you get an additional blank page, your Paper Size
	setting may not be correct for the paper you are using
	(see page 43). If you are using the fixed reduction
	feature, check to see if the reduction ratio is suitable for
	the paper in your MFC. (see page 43.)

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Brother MFC-7750, MFC-6650MC manual 199, If You Are Having Difficulty with Your MFC

Contents

MFC Year 2000 Compliant Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin Board Ordering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis Manual About Fax Machines Test Sheet Procedures For USA OnlyFax Tones and Handshake USA1-908-685-9283 fax ECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview Dial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys 665O MC MFC 6650MC Control Panel Overview Hook Stop MFC 6650MC Control Panel Keys A P T E R O N E Use caution when installing or modifying telephone lines MFC Setup Connections Make sure you have the following items Packing List Choosing a Location No ! no ! no Installingl the Drum Unit Assembly With Toner Cartridge Assembly C S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFC Connect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Manual Feed Slot MFC can handle paper that has the following specificationsAcceptable Paper Loading one sheet of paper Connecting an External Telephone Answering Device TAD Paper Capacity in FeederSequence Connections YES Recording Outgoing Message OGM Connecting an External Telephone Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single Line Function Mode User-Friendly ProgrammingIf you want to exit the Function Mode, press Stop FAX NO. & Start Alternating Displays Function Selection Table Initial Setup Setup Send Print Reports Print Options Setting Dialing Mode Tone/Pulse Getting StartedDIALINGTONE? DIALINGPULSE? A P T E R See Composing Electronic Cover Entering Text Entering Text Four times Five timesIf you want to enter a blank space, press twice Press For = ? @ Press For Setting the Handset Volume Setting Beeper VolumeSetting the Speaker Volume You can adjust the speaker volume when your MFC is on Hook Setting the Ring Volume Sleep ModeMemory Storage Delayed Timer Enter & SETPress Set Press Stop to exit Basic Receiving Operations Select Answer Mode TAD Setting Ring Delay Ring TIME20 SEC Setting F/T Ring Time Printing a Reduced Incoming Document Easy ReceiveReduction Pressing Paper Setting Paper SizeChange Reduction Recommended Reductions Setting the Print Density Advanced Receiving OperationsToner Save Remote ACT.ON? For FAX/TEL Mode OnlyFAX RECEIVE*51 TEL ANSWER#51 Polling Setting Up Polling ReceivePolling RXOFF? Enter FAX no Online Press Start KEY Polling RXON? Setting Up Sequential Polling ReceiveAccepted Dialing #XX Press or to select Polling on Remaining Jobs Canceling a Scheduled Job MF Link Distinctive Ringing Long long Short long short Short short long Registering your Distinctive Ringing Pattern Caller ID Viewing Caller ID ListPress Printing Caller ID List Clearing a Caller ID Stored in Memory BeforeYou Begin Setup Send Humidity 50% 70% Paper Temperature Manual Transmission Automatic TransmissionManual and Automatic Fax Redial Dual Access Real Time TransmissionReal Time TX Accepted Other SETTINGS? Checking the Jobs StatusReal TIMEON? Canceling Jobs in Memory #02 Sales Report Clear 2.EXITIf you have only one job waiting, go to step Composing Electronic Cover Basic Sending OperationsComment OFF Please Call Urgent Confidential Cover Page for Next Fax Only Press To select on or OFF Comment OFF Please Call Urgent Confidential User Defined Comment OFF COVERPAGEOFF? COVERPAGEON?Always Send Cover Press Function , 1 , 3 Press or to select Cover Page Message Using a Printed CoverCoverpage MSG Composing Your Own Comments Contrast Overseas Mode ResolutionOverseas Mode Advanced Sending Operations Call Reserveoff Call Reserveon Call ReservationCall BACKOFF? Call BACKON? Enter the fax number you’re calling Press Start Delayed FAX Print Sample Call Back MessageDOC 2.MEMORY Broadcasting Multiple Resolution Transmission Setting Up Polling Transmit Press Stop when you’re finished. The screen displaysPolled TXOFF? Canceling a Job While Scanning the Document Interrupting Delayed Fax and Polling Transmit JobsInsert Document Storing Numbers for Easy Dialing Storing One Touch Dial NumbersPress Function , 1 , 6 Storing Speed Dial Numbers SPEED-DIAL? #Name Setting Up Groups for Broadcasting Fax numberTelephone voice number Setup Groupgo Enter & SET Select ONE-TOUCHName Enter & SET Dialing Options Manual DialingTo hang up, replace the handset Speed Dialing One Touch Dialing Dialing Access Codes and Credit Card Numbers HoldPause When the call is over, hang up Tone/PulseSearching Telephone Index Programming a Fax Forwarding Number Fax Forwarding/PagingFAX FORWARD? FWD# Enter & SET Programming Paging Number PAGING?PAG# Enter & SET Changing Remote Access Code Setting Fax StorageFAX STORAGEOFF? Select & SET Erase ALL FAX? Remote Retrieval Using Remote Access Code OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E ACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status MFC Settings and ActivityXmit Report You can print the following lists and reports Transmission Verification Xmit Report To Print a ReportActivity Report Interval INTERVAL? Sort Photo Using MFC as a Copier Making Multiple Copies Making a Single CopyStacking Multiple Copies Sorting Multiple Copies Reducing and Enlarging Copies If You Get a Memory Full MessageCopying a Photograph Memory Full P.01 Press Stop KEY A P T E R E L E V E N C12H a P T E R T W E L V E Introduction Flexible Memory Settings Message Storage Message Center Mode Setting Message Storage Setting Up Message CenterFAXOFF? Select & SET VOICEON? Select & SET MSG CTR OGM? Select & SET Recording Message Center Outgoing Message OGMMSG CTR OGM? Listening to Outgoing Message OGM Activating Message Center Mode Message IndicatorsVOICE03 FAX02 Online Playing Voice Messages and Memos Printing a Fax MessagePrint FAX? Backup Printon Select & SET Backup Printing Option Erasing Messages MSG Press Set Press 1 to erase-OR-Press 2 to cancelErase this MSG? Erase ALL VOICE? Setting Toll Saver Setting Maximum Time for Incoming Messages101 ICM Recording Monitor Recording a Conversation Recording a MemoFax Forwarding/Paging Programming a Fax Forwarding Number Programming a Paging Number 103 Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access Code Remote Control Commands Remote Control Commands 107 Changing Fax Forwarding Number MFC with Your Computer If You Don’t Have a CD-ROM Drive BeforeYou Install Multi-Function Link ProComputer Requirements 80486/66MHz or higher Windows 3.1, 3.11 or 111 Connecting the MFC to the Computer If you are using Windows NT Workstation Version Installing MFC 4350 Printer DriverPrinter Driver for the MFC Click the Start button in the Taskbar 113 If you are using Windows 3.1 or 115 If you are using Windows 95 InstallingTrueType Fonts for MFC For Windows 3.1For Windows 95, 98 and Windows NT Workstation Version Overview of Basic Steps 117 Choosing the Software to Install 119 Installing the Brother Software H a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121 HP LaserJet IIP emulation mode How to Use the MFC with Your DOS Application SoftwareFor DOS Users Auto emulation selection 123 Installing the Remote Printer ConsoleWhat Does the Remote Printer Console Do? Remote Printer Console Main Program PCL Using the Remote Printer Console Main Program 125 Print Setup Section Printer Setup CategoryRemote Printer Console Current Printer Status Information Setup Section Font Config127 Printer Config Direct Access Category Using the Printer Status Monitor ProgramConsole Config Category 129 H a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Using the Multi-Function Link Pro Software Brother Resource ManagerMulti-Function Link Pro Visioneer PaperPort LE 135 Sending a Quick Fax Sending a Fax fromYour PC Sending a Fax from the Main Menu 137 Sending a Fax from a Windows Application Checklist for Your PC Checklist for the MFC to Make Sure MF Link Mode is ActiveReceiving Faxes into your PC 139 Manager button-OR-From the Start pull-down menu, select Viewing Received Faxes Accessing the Scanner Scanning a Document141 Scanning a Document into your PC Settings in the Scanner Window Brightness 143 Business Card Size PreScanning an Image Exporting an Image File 145 Compatible Operating Systems NetCentric Internet Fax Your Fax Service Account 147Receiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities 149 Sending Faxes Accessing NetCentric FaxStorm General Tab 151Addressing a Fax Send Fax window appears Selecting a Group or a Contact from a Group Adding Contacts One at a Time 153 Saving a New Contact from the Fax Send WindowSpecifying a Cover About Sending a Fax as E-mail Attachments Tab 155 Options/Sender Tab Sending a Fax from Other Windows Applications 157 If You Are Using Windows NT Workstation Version To add a New Contact to the All Group Setting Up Contacts in the Contact Manager 159 To add a New Contact to Another GroupChanging Contact Detail Setting Up Multiple Addresses 161 Moving or Copying a Contact to Another GroupCreating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager 163 Accessing Your AccountManaging Faxes from Your Account Checking the Status of Sent Faxes Outbox Checking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page Inbox Customer Support 165Contact NetCentric Corporation at Monsignor O’Brien Highway Cambridge, MA, USA Provides an In Memory printer driver Main Features If You are Using Korean Windows 95 Setting Up Automatic E-Mail Printing167 You Cannot Use a 16 bit TCP/IP Stack Setting the Check Time Setting Up the Server Uninstalling Automatic E-Mail Printing from Windows 95 Using Automatic E-Mail PrintingIf the Uninstall Program Displays An Error Message 169 Trademarks To Access the Add/Remove Programs Properties Window Windows Printing Special Printing FeaturesPopular Printer Emulation Support Remote Printer Console Program for DOS Printing FromYour PC Select the print command from your PCBi-directional Parallel Interface Enhanced Memory Management Two-Sided Printing Manual Duplexing 173 Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet Feeder 175 Simultaneous Printing/FaxingPaper Tray Choosing Acceptable Paper On/Off Line Key Printer Operation KeysFF/Cont Key You can use recycled paper in this MFC Printing the Print Configuration List Test/Reset Key177 Print Priority Key Reset 2.EXIT Restoring Factory Default SettingsPrinting PC Data in Hexadecimal SET 2.EXIT Memory Board Accessories Optional Memory for the Printer & Fax Operations For the PrinterFor the Fax 181 Installing the Optional Memory Board MemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only Information H a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models Only FDA Regulations ManufacturedUnited States 187 Industry Canada Compliance Statement For Canada OnlyInternational Energy Star Compliance Statement Do not use this product near water Important Safety Instructions Voice 189 H a P T E R E I G H T E E N Compilation and Publication Notice 191 H a P T E R E I G H T E E N Brother Home Troubleshooting Error Messages Error Messages Please Wait 195 Error Message 197 Document JamPrinter Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet Feeder If You Are Having Difficulty with Your MFC 199 Sending Faxes MFC 201 General Printing Difficulties Windows Setup Printing Remained Data 203 Copy Quality Difficulties 205 Difficulties Setting up the Software Problem Using the HP Pavilion PC HP Demo Screen SaverBi-Directional Parallel Ports nibble and byte modes 207 MFC Connect Failure or Bi-Directional Communication Error HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip HP LaserJet 4 PlusNEC SuperScript 610/660 209 Epson ActionLaser 1100Lexmark WinWriter Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed 211 Close the carton and tape it shut Regular Maintenance Cleaning the Document Scanner213 Cleaning the Printer Open the top cover Remove the drum unit assemblyToner sensor 215 Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator 217 How to Replace the Toner Cartridge Toner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221 Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225 For Customer Service Product Description Fax Specifications Printer Specifications 229 Electrical and Environment Parallel Interface Specifications Symbol Sets/Character Sets Resident Fonts231 H a P T E R T W E N T Y 233 Glossary L O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 111 167134 194 220, 221, 222, 223, 224 FAQ’s Frequently Asked Questions173 166 241 193 19, 20135 190 Visit us on the World Wide Web