Brother MFC-7750, MFC-6650MC manual 201, Mfc

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 201

Handling Incoming Calls

General

Printing

Difficulties

DIFFICULTY	SUGGESTIONS
Double ring in	The MFC knows the incoming call is not a fax so it
FAX/TEL Mode	is signaling you to answer the telephone call. Pick
	up the MFC handset or answer from an extension
	phone and press your MFC’s Telephone Answer
	Code (default setting is #51).
Transferring a fax call to	If you answered at the MFC, press Start and hang
MFC	up immediately. If you answered at an extension
	phone, press your MFC’s Remote Activation Code
	(default setting is		51). When your MFC answers,
	hang up.
The Caller ID does not	The Caller ID signal is sent ten seconds after the Call
display after the Call	Waiting Signal and speaking may interfer with it. When
Waiting Signal	you hear the Call Waiting signal, ask the other party to
(For MFC 4350, MFC 4650	hold while you catch the other call. Then stop speaking
and MFC 6650MC only)	until you see the Caller ID on the LCD.
I have difficulty with	If you have Call Waiting, Caller ID, Call Waiting/
custom features on a single	Caller ID, Ring Master, Voice Mail, an answering
line	machine, alarm system or any other custom features
(For MFC 4350, MFC 4650	on a single phone line with your fax machine, it may
and MFC 6650MC only)	create a problem sending or receiving fax data.
	Example #1: If you are having a telephone
	conversation and a fax communication signal comes
	through on your Call Waiting Caller ID feature, you
	can verify that the second call is a fax by switching
	to it. You have the option to receive the fax call, by
	asking the first caller to hang up to clear the line.
	Example #2: If you are sending or receiving a fax
	message while a Call Waiting Caller ID (or other
	custom feature) signal comes through on the line, the
	signal can temporarily interrupt or disrupt the fax
	data. Brother’s ECM feature should help overcome
	this problem. This condition is related to the
	telephone system industry, and is common to all
	devices that send and receive information on a single,
	shared line with custom features. If avoiding a slight
	interruption is crucial to your business, a separate line
	with no custom features is recommended.
The MFC does not print	Check the following:
	¥	The MFC is plugged in (see page 14.)
	•	The toner cartridge and drum unit are installed
		properly (see page 12.)
	¥	The interface cable is securely connected between
		the MFC and computer (see page 111).
	¥	Check to see if LCD is showing an error message.
		(see page 194).
The MFC prints	Reset the MFC or unplug the electrical cord and plug
unexpectedely or it prints	it back in. Check the primary settings in your
garbage	application software to make sure it is set up to work
	with your MFC.