If you are having difficulty with your machine

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.

Printing or printing received faxes

Difficulties

Suggestions

Condensed print

Usually this is caused by a poor telephone connection. If your copy looks good,

Horizontal streaks

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Top and bottom sentences are

 

cut off

 

Missing lines

 

 

 

Poor print quality

See Improving the print quality on page 110.

 

 

Vertical black lines when receiving

The corona wire for printing may be dirty. Clean the corona wire on the drum unit.

 

(See Cleaning the corona wire on page 72.)

 

 

 

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

If the problem continues, call your dealer for service.

 

 

Received faxes appear as split or

If the received faxes are divided and printed on two pages or if you get an extra

blank pages.

blank page, your paper size setting may not be correct for the paper you are using.

 

(See Paper Size on page 18.)

 

 

 

Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the

 

Advanced User's Guide.)

 

 

Telephone line or connections

Difficulties

Suggestions

Dialling does not work.

Check for a dial tone.

 

 

 

(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick

 

Setup Guide.)

 

Check all line cord connections.

 

 

 

Check that the machine is plugged in and switched on.

 

 

 

Send a fax manually and wait to hear fax receiving tones before pressing Start.

 

 

The machine does not answer

Make sure the machine is in the correct receive mode for your setup. (See

when called.

Receive Mode settings on page 30.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If you do not hear ringing when you call your machine, ask your

 

telephone company to check the line.

 

 

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