Brother MFC-7362N, MFC-7470D 95

		Troubleshooting

Error Message	Cause	Action
Print Unable XX	The machine has a mechanical	Do one of the following:
(XX = Error Code)	problem.	 (For MFC-7360 / MFC-7360N /
(XX = Error Code)		 (For MFC-7360 / MFC-7360N /
		MFC-7362N / MFC-7460DN)
		Transferring your faxes or Fax Journal
		report on page 87 before disconnecting
		the machine so you will not lose any
		important messages. Then, disconnect
		the machine from the power for several
		minutes and then reconnect it.
		(For MFC-7470D, MFC-7860DW)
		Disconnect the machine from the power
		for several minutes, then reconnect it.
		 If the problem continues, call your
		Brother dealer.

Replace Drum	It is time to replace the drum unit.	Replace the drum unit.
		(See Replacing the drum unit on page 66.)

	The drum unit counter was not	Reset the drum unit counter.
	reset when a new drum was	(See Replacing the drum unit on page 66.)
	installed.	(See Replacing the drum unit on page 66.)
	installed.

Replace Toner	The machine will stop printing	If you have set the Toner setting to Stop,
	until you replace the toner	replace the toner cartridge with a new and
	cartridge.	unused original Brother toner cartridge. This
		will reset the Replace Toner mode. (See
		Replacing the toner cartridge on page 61.)
		If you have set the Toner setting to
		Continue, the machine will continue to
		print data until the LCD shows Toner
		Ended. For how to operate the machine in
		Continue mode, see Toner Settings in
		Chapter 1 of the Advanced User's Guide.

Scan Unable XX	The machine has a mechanical	 (For MFC-7360 / MFC-7360N /		B
(XX = Error Code)	problem.	MFC-7362N / MFC-7460DN)		B
		See Transferring your faxes or Fax
		Journal report on page 87 before
		disconnecting the machine so you will
		not lose any important messages. Then,
		disconnect the machine from the power
		for several minutes and then reconnect
		it.
		(For MFC-7470D, MFC-7860DW)
		Disconnect the machine from the power
		for several minutes, then reconnect it.
		 If the problem continues, call your
		Brother dealer.

Size Error DX	The paper in the tray is not a	Load A4 paper for automatic duplex printing,
	suitable size for automatic duplex	and then press Start. (See Print media
	printing.	on page 146.)
		85
		85

Contents

Page If you need to call Customer Service Page User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Presto! PageManager User’s Guide (Macintosh) Copy to local disk How to find Scanning instructions Software User's Guide Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass (Flatbed) Page How to send a fax Faxing Letter size documents from the scanner glass Cancelling a fax in progress Transmission verification report Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations (MFC-7470Donly) Telephone line services Making a telephone call Hold Do you have Voice Mail Telephone Service for Australia Distinctive Ring Telephone Service for New Zealand FaxAbility How Does FaxAbility Work How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Manual dialling One touch Dialling Speed Dialling Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers lPress Stop/Exit Storing Speed Dial numbers OK Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge Replacing the toner cartridge CAUTION HOT SURFACE WARNING Page Page Replacing the drum unit Page Page Resetting the drum counter Cleaning the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the corona wire Page Cleaning the drum unit Page Page Page Page Cleaning the paper pick-uprollers Page Error and maintenance messages Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Paper handling difficulties (continued) Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 Page A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Temperature Humidity ADF (automatic document feeder) Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) (Network models only) Page Page Page For Australia Only: Support For New Zealand Only: