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Brother MFC-7362N, MFC-7470D Support, For Australia Only:, For New Zealand Only:

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For Australia Only:

Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.

Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.

To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details listed below:

Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:	02 8875 6000
Fax:	02 9870 7223
Solutions Site:	http://solutions.brother.com/
Web Site:	www.brother.com.au
Email:	To submit an e-mail enquiry, visit www.brother.com.au
	go to Service and Support area and follow the prompts.

Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to 5.00pm (EST/EDST) Monday to Friday.

For New Zealand Only:

To contact Brother International (NZ) Limited for support with a Brother product please use the following methods.

Phone:
Premium End User Assistance	0900 552 152
Auto Attendant Self Help	0800 652 152
Brother Recycle Assistance	0800 632 467
Fax Assistance	0800 837 822
Email Assistance	Please visit www.brother.co.nz and submit a helpdesk enquiry from
	Online Help
Web Assistance	Please visit www.brother.co.nz under Online Help for Frequently
	Asked Questions, Driver downloads, Warranty information and
	Service Centres

Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www.brother.co.nz under Online Help.

Contents

Page If you need to call Customer Service Page User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Presto! PageManager User’s Guide (Macintosh) Copy to local disk How to find Scanning instructions Software User's Guide Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass (Flatbed) Page How to send a fax Faxing Letter size documents from the scanner glass Cancelling a fax in progress Transmission verification report Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations (MFC-7470Donly) Telephone line services Making a telephone call Hold Do you have Voice Mail Telephone Service for Australia Distinctive Ring Telephone Service for New Zealand FaxAbility How Does FaxAbility Work How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Manual dialling One touch Dialling Speed Dialling Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers lPress Stop/Exit Storing Speed Dial numbers OK Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge Replacing the toner cartridge CAUTION HOT SURFACE WARNING Page Page Replacing the drum unit Page Page Resetting the drum counter Cleaning the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the corona wire Page Cleaning the drum unit Page Page Page Page Cleaning the paper pick-uprollers Page Error and maintenance messages Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Paper handling difficulties (continued) Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 Page A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Temperature Humidity ADF (automatic document feeder) Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) (Network models only) Page Page Page For Australia Only: Support For New Zealand Only: