Troubleshooting

Network difficulties (Network models only) (continued)

Difficulties

Suggestions

 

The network scanning feature

(Windows®)

 

does not work.

It is necessary to set the third-party Security/Firewall Software to allow Network

 

 

scanning. To add port 54925 for Network scanning, enter the information below:

 

 

In Name: Enter any description, for example Brother NetScan.

 

 

In Port number: Enter 54925.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

For more details, you can read FAQs and troubleshooting suggestions at

 

 

http://solutions.brother.com/.

 

 

(Macintosh)

 

 

The network scanning feature may not work due to the firewall settings.

 

 

Change or disable the firewall settings. If you are using a third-party personal

 

 

Firewall software, see the User's Guide for your software or contact the

 

 

software manufacturer.

 

 

Re-select your machine in the Device Selector application located in

 

 

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from

 

 

the model list in ControlCenter2.

 

The network PC-Fax Receive

(Windows® only)

 

feature does not work.

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

 

 

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 

 

In Name: Enter any description, for example Brother PC-FAX Rx.

 

 

In Port number: Enter 54926.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

For more details, you can read FAQs and troubleshooting suggestions at

 

 

http://solutions.brother.com/.

 

 

 

 

Your computer cannot find your

(Windows®)

B

machine.

The firewall setting on your PC may be rejecting the necessary network

 

connection. (For details, see the instructions above.)

 

 

(Macintosh)

 

 

The computer may be unable to detect the machine due to the firewall

 

 

settings. Change or disable the firewall settings. If you are using a third-party

 

 

personal Firewall software, see the User's Guide for your software or contact

 

 

the software manufacturer.

 

 

Re-select your machine in the Device Selector application located in

 

 

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from

 

 

the model list in ControlCenter2.

 

Cannot connect to wireless

Investigate the problem using the WLAN Report. Press Menu, 5, 8. and then

 

network. (MFC-7860DW)

press Start. For more details, see the Quick Setup Guide.

 

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