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Brother MFC-7362N, MFC-7470D Scanning difficulties, Software difficulties, Paper handling difficulties, Printing difficulties (continued)

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Troubleshooting

Printing difficulties (continued)

Difficulties	Suggestions
The machine is not printing or has	Press Job Cancel.
stopped printing.	As the machine cancels the job and clears it from the memory it may produce an

	incomplete printout.

Scanning difficulties

Difficulties	Suggestions
TWAIN errors appear while	Make sure that the Brother TWAIN driver is chosen as the primary source. In
scanning.	PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
	driver.

OCR does not work.	Try increasing the scanning resolution.
	(Macintosh users)
	Presto! PageManager must be downloaded and installed before use. See
	Accessing Brother Support (Macintosh) on page 5 for further instructions.

Network scanning does not work.	See Network difficulties (Network models only) on page 106.

Cannot scan.	(For MFC-7860DW)
	Contact your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties	Suggestions
Cannot install software or print.	(Windows® only)
	Run the Repair MFL-Pro Suite program on the installation CD-ROM. This
	program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’	Check that the paper size setting in the application and in the printer driver are the
printing.	same.

The machine does not print from	Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.)
Adobe® Illustrator®.

Paper handling difficulties

		B
Difficulties	Suggestions	B
The machine does not feed paper.	 If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paper or a	 If there is paper in the paper tray, make sure it is straight. If the paper is curled,
Paper Jam message.	you should straighten it. Sometimes it is helpful to remove the paper, turn the
	stack over and put it back into the paper tray.
	 Reduce the amount of paper in the paper tray, and then try again.
	 Make sure that manual feed mode is not chosen in the printer driver.
	 Clean the paper pick-up roller. See Routine maintenance on page 60.
	 If the LCD shows the Paper Jam message and you still have a problem, see
	Error and maintenance messages on page 81.

How do I print on envelopes?	You can load envelopes from the manual feed slot. Your application must be set
	up to print the envelope size you are using. This is usually done in the Page Setup
	or Document Setup menu of your application.

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Contents

Page If you need to call Customer Service Page User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Presto! PageManager User’s Guide (Macintosh) Copy to local disk How to find Scanning instructions Software User's Guide Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass (Flatbed) Page How to send a fax Faxing Letter size documents from the scanner glass Cancelling a fax in progress Transmission verification report Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations (MFC-7470Donly) Telephone line services Making a telephone call Hold Do you have Voice Mail Telephone Service for Australia Distinctive Ring Telephone Service for New Zealand FaxAbility How Does FaxAbility Work How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Manual dialling One touch Dialling Speed Dialling Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers lPress Stop/Exit Storing Speed Dial numbers OK Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge Replacing the toner cartridge CAUTION HOT SURFACE WARNING Page Page Replacing the drum unit Page Page Resetting the drum counter Cleaning the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the corona wire Page Cleaning the drum unit Page Page Page Page Cleaning the paper pick-uprollers Page Error and maintenance messages Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Paper handling difficulties (continued) Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 Page A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Temperature Humidity ADF (automatic document feeder) Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) (Network models only) Page Page Page For Australia Only: Support For New Zealand Only: