Troubleshooting

 

 

 

 

Examples of poor print quality

Recommendation

 

 

 

Make sure that you use paper that meets our specifications. (See

 

 

 

Acceptable paper and other print media on page 18.)

 

 

 

Check the machine’s environment. Conditions such as high

ABCDEFGH

abcdefghijk

temperatures and high humidity can increase the amount of

A B C D

background shading. (See the Safety and Legal booklet.)

Put in a new toner cartridge. (See Replacing the toner cartridge

a b c d e

on page 61.)

0 1 2 3 4

 

 

Put in a new drum unit. (See Replacing the drum unit on page 66.)

 

 

 

Grey background

 

 

 

 

 

 

 

 

Make sure that you use paper that meets our specifications.

 

 

 

Rough-surfaced paper or thick print media may cause this

 

 

 

problem. (See Acceptable paper and other print media

 

 

 

on page 18.)

 

 

 

Make sure that you choose the proper media type in the printer

 

 

 

driver or in the machine’s Paper Type menu setting. (See

 

 

 

Acceptable paper and other print media on page 18 and Basic tab

 

 

 

in the Software User’s Guide.)

 

 

 

Choose Reduce Ghosting mode in the printer driver. (See Ghost

 

Ghost

Reduction Setting in the Software User’s Guide.)

 

 

Put in a new toner cartridge. (See Replacing the toner cartridge on page 61.)

Put in a new drum unit. (See Replacing the drum unit on page 66.)

The fuser unit may be contaminated. Call your Brother dealer.

Make sure that you use paper that meets our specifications.

 

Rough-surfaced paper may cause the problem. (See Acceptable

 

ABCDEFGH

paper and other print media on page 18.)

 

Clean the corona wire and the drum unit. (See Cleaning the

 

abcdefghijk

 

A B C D

corona wire on page 72 and Cleaning the drum unit on page 74.)

 

 

 

a b c d e

The drum unit may be damaged. Put in a new drum unit. (See

B

Replacing the drum unit on page 66.)

0 1 2 3 4

The fuser unit may be contaminated. Call your Brother dealer.

 

 

 

Toner specks

Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media on page 18.)

 

Choose Thick Paper mode in the printer driver, choose Thick in

 

the machine’s Paper Type menu setting or use thinner paper than

 

you are currently using. (See Paper Type on page 18 and Basic

 

tab in the Software User’s Guide.)

 

Check the machine’s environment. Conditions such as high

 

humidity can cause hollow print. (See the Safety and Legal

 

booklet.)

Hollow print

The drum unit may be damaged. Put in a new drum unit. (See

 

Replacing the drum unit on page 66.)

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