Brother MFC-7362N, MFC-7470D 92

	Error Message	Cause	Action
	Cover is Open	The ADF cover is not completely	Close the ADF cover of the machine.
		closed.
		The ADF is open while loading a	Close the ADF cover of the machine, then
		document.	press Stop/Exit.
	Cover is Open	The fuser cover is not completely	 Close the fuser cover of the machine.
		closed or paper was jammed in	 Make sure paper is not jammed inside
		the back of the machine when	 Make sure paper is not jammed inside
		the back of the machine when	the back of the machine, and then close
		you turned on the power.	the back of the machine, and then close
		you turned on the power.	the fuser cover and press Start.
			the fuser cover and press Start.

	Disconnected	The other person or other	Try to send or receive again.
		person’s fax machine stopped the
		call.

	Document Jam	The document was not inserted	See Document is jammed in the top of the
		or fed correctly, or the document	ADF unit on page 88 or Using the automatic
		scanned from the ADF was too	document feeder (ADF) on page 23.
		long.

	Drum Error	The corona wire on the drum unit	Clean the corona wire on the drum unit.
		needs to be cleaned.	(See Cleaning the corona wire on page 72.)
	Drum Stop	It is time to replace the drum unit.	Replace the drum unit. (See Replacing the
			drum unit on page 66.)
	DR Mode in Use	The machine is set to Distinctive	Set Distinctive Ring to Off.
	(except New Zealand)	Ring mode. You can not change	For Australia, see Telephone Service for
	(except New Zealand)	the Receive Mode from Manual to	For Australia, see Telephone Service for
		the Receive Mode from Manual to	Australia on page 33.
		another mode.	For Other countries, see Distinctive Ringing
			For Other countries, see Distinctive Ringing
			(For Singapore and Hong Kong)
			on page 36.

	Duplex Disabled	The duplex tray is removed or is	Carefully put the duplex tray into the
		not properly installed.	machine until it clicks into place.
		The back of the machine is not	Close the back cover of the machine.
		closed completely.

	EL Error	The machine has a mechanical	Open the front cover and close it again.
		problem.
	Faxability On	The machine is set to Faxability	Set Faxability to Off.
	(for New Zealand)	mode. You can not change the	See FaxAbility on page 34.
	(for New Zealand)	Recieve Mode from Manual to	See FaxAbility on page 34.
		Recieve Mode from Manual to
		another mode.

82

Contents

Page If you need to call Customer Service Page User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Presto! PageManager User’s Guide (Macintosh) Copy to local disk How to find Scanning instructions Software User's Guide Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass (Flatbed) Page How to send a fax Faxing Letter size documents from the scanner glass Cancelling a fax in progress Transmission verification report Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations (MFC-7470Donly) Telephone line services Making a telephone call Hold Do you have Voice Mail Telephone Service for Australia Distinctive Ring Telephone Service for New Zealand FaxAbility How Does FaxAbility Work How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Manual dialling One touch Dialling Speed Dialling Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers lPress Stop/Exit Storing Speed Dial numbers OK Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge Replacing the toner cartridge CAUTION HOT SURFACE WARNING Page Page Replacing the drum unit Page Page Resetting the drum counter Cleaning the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the corona wire Page Cleaning the drum unit Page Page Page Page Cleaning the paper pick-uprollers Page Error and maintenance messages Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Paper handling difficulties (continued) Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 Page A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Temperature Humidity ADF (automatic document feeder) Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) (Network models only) Page Page Page For Australia Only: Support For New Zealand Only: