Receiving Faxes (continued)

Difficulties

Suggestions

Cannot receive a fax.

If you are using a telephone answering machine (External TAD mode) on the

(continued)

same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD on page 37.)

 

 

1 Connect the external TAD as shown in the illustration on page 37.

 

2 Set your answering machine to answer in one or two rings.

 

3 Record the outgoing message on your answering machine.

 

Record five seconds of silence at the beginning of your outgoing

 

message.

 

Limit your speaking to 20 seconds.

 

End your outgoing message with your Remote Activation Code for people

 

sending manual faxes. For example: “After the beep, leave a message or

 

press l51(l91 for New Zealand) and Start to send a fax.”

 

4 Set your answering machine to answer calls.

 

5 Set your Brother machine’s Receive Mode to External TAD. (See Receive

 

Mode settings on page 30.)

 

Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is

 

a feature that allows you to receive a fax even if you have answered the call on an

 

external or extension telephone. (See Fax Detect on page 31.)

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

Telephone line interference on page 109.)

 

(For MFC-7860DW)

 

Contact your administrator to check your Secure Function Lock Settings.

 

 

Sending faxes

Difficulties

Suggestions

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine’s scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner glass on page 71.)

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

says RESULT:ERROR.

If you are sending a PC-Fax message and get RESULT:ERROR on the

 

Transmission Verification Report, your machine may be out of memory. To free up

 

extra memory, you can turn off fax storage (see Changing Remote Fax Options in

 

Chapter 4 of the Advanced User's Guide), print fax messages in memory (see

 

Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or

 

cancel a delayed fax or polling job (see Checking and cancelling waiting jobs in

 

Chapter 3 of the Advanced User's Guide). If the problem continues, ask the

 

telephone company to check your telephone line.

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

Telephone line interference on page 109.)

Sent faxes are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 23.)

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

on the glass strip. (See Cleaning the scanner glass on page 71.)

 

 

Cannot send a fax.

(For MFC-7860DW)

 

Contact your administrator to check your Secure Function Lock Settings.

 

 

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