Printing difficulties

Difficulties

Suggestions

No printout.

Check that the machine is plugged in and the power switch is turned on.

 

Check that the toner cartridge and drum unit are installed correctly. (See

 

Replacing the drum unit on page 66.)

 

Check the interface cable connection on both the machine and your computer.

 

(See the Quick Setup Guide.)

 

Check that the correct printer driver has been installed and chosen.

 

Check to see if the LCD is showing an error message. (See Error and

 

maintenance messages on page 81.)

 

Check the machine is online:

 

(Windows® 7 and Windows Server® 2008 R2) Click the Start button and

 

Devices and Printers. Right-clickBrother MFC-XXXX Printer. Make sure

 

that Use Printer Offline is unchecked.

 

(Windows Vista®) Click the Start button, Control Panel, Hardware and

 

Sound, and then Printers. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® XP and Windows Server® 2003/2008) Click the Start button and

 

choose Printers and Faxes. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® 2000) Click the Start button and choose Settings and then

 

Printers. Right-clickBrother MFC-XXXX Printer. Make sure that Use

 

Printer Offline is unchecked.

 

(For MFC-7860DW)

 

Contact your administrator to check your Secure Function Lock settings.

 

 

The machine prints unexpectedly

Press Job Cancel to cancel print jobs.

or it prints garbage.

Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

Pull out the paper tray and wait until the machine stops printing. Then turn off

 

the machine’s power switch and disconnect from the power for several

 

minutes.

 

(For MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN)

 

The faxes stored in the machine memory will be deleted. See Transferring

 

your faxes or Fax Journal report on page 87 before disconnecting the

 

machine so you will not lose any important messages.

 

 

The machine prints the first couple

Check the settings in your application to make sure that it is set up to work with

of pages correctly, then some

your machine.

pages have text missing.

Your computer is not recognising the machine’s input buffer’s full signal. Make

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

Guide.)

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this. (See Unscannable and

screen but they do not show up

unprintable areas on page 17.)

when it is printed.

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose A4 [60 to

sides of the paper even though the

105 gsm].

printer driver setting is Duplex.

 

 

 

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