Printing (continued)

Difficulty

Suggestions

Photo paper does not feed

When you print on Brother photo paper, make sure you always load one additional

properly.

sheet of photo paper first before loading the paper you want to print on.

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller

 

on page 156.)

 

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

for this purpose.

 

 

 

Clean the paper pick-up roller.

 

(See Cleaning the paper pick-up roller on page 156.)

 

 

Machine feeds multiple pages.

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

other print media on page 10.)

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

one time.

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

neatly.

print media on page 10.)

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

Adobe® Illustrator®.

Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.)

Printing Received Faxes

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received colour fax prints only in

Replace the colour ink cartridges that are empty or nearly empty, and then ask the

black and white.

other person to send the colour fax again. (See Replacing the ink cartridges

 

on page 152.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 53.)

a single page is printed on two

 

pages.

 

 

 

Telephone Line or Connections

Difficulty

Suggestions

Dialling does not work. (No dial

Make sure the machine is plugged in and not in Power Save mode.

tone)

 

Check the line cord connections.

 

 

 

 

Change the Tone/Pulse setting. (See the Quick Setup Guide.)

 

 

 

Lift the external telephone’s handset, (or the machine’s handset or cordless

 

handset if available), and then dial the number to send a manual fax. Wait to hear

 

fax receiving tones before pressing Mono Start or Colour Start.

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your setup. (See

when called.

Choose the Receive Mode on page 43.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

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