Difficulty | Suggestions |
The machine ‘Hears’ a voice as a | If Fax Detect is set to On, your machine is more sensitive to sounds. It may |
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
| and respond with fax receiving tones. Deactivate the machine by pressing |
| Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect |
| on page 47.) |
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|
Sending a fax call to the machine. | If you answered on an external or extension telephone, press your Remote |
| Activation Code (the factory setting is l 5 1). When your machine answers, hang |
| up. |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom |
| feature on a single telephone line with your machine, it may create a problem |
| sending or receiving faxes. |
| For example: If you subscribe to Call Waiting or some other custom service and |
| its signal comes through the line while your machine is sending or receiving a fax, |
| the signal can temporarily interrupt or disrupt the faxes. Brother's ECM(Error |
| Correction Mode) feature should help overcome this problem. This condition is |
| related to the telephone system industry and is common to all devices that send |
| and receive information on a single, shared line with custom features. If avoiding |
| a slight interruption is crucial to your business, a separate telephone line with no |
| custom features is recommended. |
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Difficulty | Suggestions |
|
Cannot make a copy. | Make sure that the Copy | key is illuminated. (See Entering Copy mode |
| ||
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| |
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| |
Poor copy results when using the | Try using the scanner glass. (See Using the scanner glass on page 21.) | |
ADF. |
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| |
Vertical black lines or streaks | Vertical black lines or streaks on copies are typically caused by dirt or correction | |
appear in copies. | fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass | |
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| |
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| |
Fit to Page does not work properly. | Make sure the document is not skewed on the scanner glass. | |
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Difficulty | Suggestions |
TWAIN/WIA errors appear when | Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In |
starting to scan. | PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to |
| choose the Brother TWAIN/WIA driver. |
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|
Poor scanning results when using | Try using the scanner glass. (See Using the scanner glass on page 21.) |
the ADF. |
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OCR does not work. | Try increasing the scanner resolution. |
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