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Brother 990cw, MFC-790CW Software Difficulties, PhotoCapture Center™ Difficulties

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Troubleshooting and Routine Maintenance

Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

‘Device Busy’	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. To install FaceFilter Studio see the	B
	Quick Setup Guide.	B
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned On, and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

PhotoCapture Center™ Difficulties

Difficulty	Suggestions
Removable Disk does not work	1 Have you installed the Windows® 2000 update? If not, do the following:
correctly.	1) Unplug the USB cable.
	1) Unplug the USB cable.
	2) Install the Windows® 2000 update using one of the following methods.
	Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup
	Guide.)
	Download the latest service pack from the Microsoft Web site.
	3) Wait about 1 minute after you restart the PC, and then connect the USB
	cable.
	2 Take out the memory card or USB Flash memory drive and put it back in
	again.
	3 If you have tried ‘Eject’ from within Windows®, take out the memory card or
	USB Flash memory drive before you continue.
	4 If an error message appears when you try to eject the memory card or USB
	Flash memory drive, it means the card is being accessed. Wait a while and
	then try again.
	5 If all of the above do not work, turn off your PC and machine, and then turn
	them on again. (You will have to unplug the power cord of the machine to turn
	it off.)

Cannot access Removable Disk	Make sure that you have correctly inserted the memory card or USB Flash
from Desktop icon.	memory drive.

Part of my photo is missing.	Make sure that Borderless Printing and Cropping are turned off. (See Borderless
	printing on page 107 and Cropping on page 107.)

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Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Digital TAD Printing Reports Polling Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Wireless photo printing (MFC-990CWonly) Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features 1 General Information Note How to find Scanning instructions How to find Network setup instructions (For Macintosh®) Page Page Page LCD screen indications Basic Operations 2 Loading paper and documents Page Loading envelopes and post cards About envelopes How to load envelopes and postcards Loading photo paper Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup MFC-790CW MFC-990CW Page Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Page LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight 4 Security features Changing your memory security password Turning the memory security on/off Turning on the memory security lock Turning off the memory security Page Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing from the scanner glass Faxing Letter size documents from the scanner glass Colour fax transmission How to preview an outgoing fax Cancelling a fax in progress Cancelling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution Dual access (Monochrome only) Real time transmission Overseas Mode Delayed Faxing (Monochrome only) Delayed Batch Transmission (Monochrome only) Checking and cancelling waiting jobs Sending a fax at the end of a conversation Sending a fax manually Out of Memory message 6 Receiving a Fax Page Fax only Fax/Tel Manual TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Semi: If Fax Detect is Off: Fax Forwarding Fax Storage PC Fax Receive Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to print a fax How to print all faxes in the list How to delete all faxes in the list Turning off Fax Preview Printing a reduced incoming fax Receiving a fax at the end of a conversation (MFC-790CWonly) Out of Paper Reception Printing a fax from the memory Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number 7 Telephone and External devices Tone or Pulse Fax/Tel mode Fax/Tel mode in Power Save condition Caller ID (U.K. and Ireland only) Setting the Caller ID to On Setting the Telephone Line Type PBX and TRANSFER BT Call Sign (U.K. only) Connections Recording outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) Connecting an external or extension telephone Operation from extension telephones Using extension telephones If you answer a call and no one is on the line: Using extension telephones (U.K. only) Using a cordless external telephone (MFC-790CWonly) Using remote codes Remote Activation code Remote Deactivation code Changing the remote codes 8 Dialling and storing numbers Outgoing Call history Caller ID history Storing a pause Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Combining Quick Dial numbers Page 9 Digital TAD Listening to your OGM Erasing your OGM Fax/Tel OGM (Announcement) Activating TAD mode Message indicator Playing voice messages Erasing incoming messages To erase voice messages individually To erase all of your messages Setting the maximum time for incoming messages Setting toll saver ICM Recording Monitor Recording a conversation (MFC-790CWonly) 10 Printing Reports Fax Journal (activity report) How to print a report 11 Polling Setup to receive delayed polling Sequential polling (Monochrome only) Cancelling a Sequential Polling Job Setup for polled transmit Setup for polled transmit with secure code Copy Making copies 12 Making copies Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Sorting copies using the ADF Adjusting Brightness and Paper Options Paper Size Book Copy Watermark Copy Setting your favourites Retrieving your favourite setting Rename your favourite setting Page Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Wireless photo printing (MFC-990CWonly) 13 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Page Page Print Speed and Quality Paper options Paper and print size Adjusting Brightness Contrast and Colour Colour Enhancement Cropping Borderless printing Entering Scan mode How to scan to a memory card or USB Flash memory drive How to change the file name How to set a new default How to reset to factory settings Page 14 Printing photos from a camera Printing Images Page Page 15 Wireless photo printing (MFC-990CWonly) Enable your Bluetooth® wireless technology Pass key Communication Mode Device Address Device Name Print Quality Borderless Page Software Software and Network features 16 Software and Network features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page Important safety instructions IMPORTANT - For your safety Important - Wiring information (U.K. only) Warning - This machine must be earthed LAN connection Radio interference EU Directive 2002/96/EC and EN50419 EU Directive 2006/66/EC - Removing or Replacing the Battery International ENERGY STAR® Compliance Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Touchscreen Difficulties Dial Tone detection Telephone line interference Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine’s printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Uninstalling and installing the handset and handset cradle (MFC-790CWonly) Uninstalling the handset and handset cradle Installing the handset and handset cradle Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters D Specifications Page Page Page Page Page Cordless handset (BCL-D70) Battery Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration E Glossary Page Page Page F Index Page Page Page Page Page Visit us on the World Wide Web http://www.brother.com