Brother 990cw, MFC-790CW Network Difficulties, Touchscreen Difficulties

Network Difficulties

Difficulty	Suggestions
Cannot print over the Network.	Make sure that your machine is powered on and is online and in Ready mode.
	Print a Network Configuration list (see Reports on page 81.) and check the current
	Network settings printed in this list. Reconnect the LAN cable to the hub to verify
	that the cabling and network connections are good. If possible, try connecting the
	machine to a different port on your hub using a different cable. If the connections
	are good, the machine shows LAN Active for 2 seconds.
	(If you are having Network problems, see the Network User’s Guide for more
	information.)

The network scanning feature does	(For Windows® users only) Firewall settings on your PC may be rejecting the
not work.	necessary network connection. Follow the instructions below to configure the
The network PC-Fax Receive	Firewall. If you are using personal Firewall software, see the User’s Guide for your
feature does not work.	software or contact the software manufacturer.
	For Windows® XP SP2 and Windows Vista® users, see Firewall settings in the
	Software User’s Guide on the CD-ROM.
	For Windows® XP SP1 user’s, please visit the Brother Solutions Center:
	(http://solutions.brother.com)

Your computer cannot find your	<Windows® users>
machine.	Firewall settings on you PC may be rejecting the necessary network connection.

	For detail, see the instruction above.
	<Macintosh® users>
	Re-select your machine in the Device Selector application located in Macintosh
	HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in
	ControlCenter2.

Touchscreen Difficulties

Difficulty	Suggestions
The dial pad does not work when	Use the touchscreen buttons to enter information.
entering numbers or characters.

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Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Digital TAD Printing Reports Polling Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Wireless photo printing (MFC-990CWonly) Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features 1 General Information Note How to find Scanning instructions How to find Network setup instructions (For Macintosh®) Page Page Page LCD screen indications Basic Operations 2 Loading paper and documents Page Loading envelopes and post cards About envelopes How to load envelopes and postcards Loading photo paper Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup MFC-790CW MFC-990CW Page Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Page LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight 4 Security features Changing your memory security password Turning the memory security on/off Turning on the memory security lock Turning off the memory security Page Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing from the scanner glass Faxing Letter size documents from the scanner glass Colour fax transmission How to preview an outgoing fax Cancelling a fax in progress Cancelling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution Dual access (Monochrome only) Real time transmission Overseas Mode Delayed Faxing (Monochrome only) Delayed Batch Transmission (Monochrome only) Checking and cancelling waiting jobs Sending a fax at the end of a conversation Sending a fax manually Out of Memory message 6 Receiving a Fax Page Fax only Fax/Tel Manual TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Semi: If Fax Detect is Off: Fax Forwarding Fax Storage PC Fax Receive Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to print a fax How to print all faxes in the list How to delete all faxes in the list Turning off Fax Preview Printing a reduced incoming fax Receiving a fax at the end of a conversation (MFC-790CWonly) Out of Paper Reception Printing a fax from the memory Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number 7 Telephone and External devices Tone or Pulse Fax/Tel mode Fax/Tel mode in Power Save condition Caller ID (U.K. and Ireland only) Setting the Caller ID to On Setting the Telephone Line Type PBX and TRANSFER BT Call Sign (U.K. only) Connections Recording outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) Connecting an external or extension telephone Operation from extension telephones Using extension telephones If you answer a call and no one is on the line: Using extension telephones (U.K. only) Using a cordless external telephone (MFC-790CWonly) Using remote codes Remote Activation code Remote Deactivation code Changing the remote codes 8 Dialling and storing numbers Outgoing Call history Caller ID history Storing a pause Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Combining Quick Dial numbers Page 9 Digital TAD Listening to your OGM Erasing your OGM Fax/Tel OGM (Announcement) Activating TAD mode Message indicator Playing voice messages Erasing incoming messages To erase voice messages individually To erase all of your messages Setting the maximum time for incoming messages Setting toll saver ICM Recording Monitor Recording a conversation (MFC-790CWonly) 10 Printing Reports Fax Journal (activity report) How to print a report 11 Polling Setup to receive delayed polling Sequential polling (Monochrome only) Cancelling a Sequential Polling Job Setup for polled transmit Setup for polled transmit with secure code Copy Making copies 12 Making copies Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Sorting copies using the ADF Adjusting Brightness and Paper Options Paper Size Book Copy Watermark Copy Setting your favourites Retrieving your favourite setting Rename your favourite setting Page Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Wireless photo printing (MFC-990CWonly) 13 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Page Page Print Speed and Quality Paper options Paper and print size Adjusting Brightness Contrast and Colour Colour Enhancement Cropping Borderless printing Entering Scan mode How to scan to a memory card or USB Flash memory drive How to change the file name How to set a new default How to reset to factory settings Page 14 Printing photos from a camera Printing Images Page Page 15 Wireless photo printing (MFC-990CWonly) Enable your Bluetooth® wireless technology Pass key Communication Mode Device Address Device Name Print Quality Borderless Page Software Software and Network features 16 Software and Network features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page Important safety instructions IMPORTANT - For your safety Important - Wiring information (U.K. only) Warning - This machine must be earthed LAN connection Radio interference EU Directive 2002/96/EC and EN50419 EU Directive 2006/66/EC - Removing or Replacing the Battery International ENERGY STAR® Compliance Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Touchscreen Difficulties Dial Tone detection Telephone line interference Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine’s printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Uninstalling and installing the handset and handset cradle (MFC-790CWonly) Uninstalling the handset and handset cradle Installing the handset and handset cradle Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters D Specifications Page Page Page Page Page Cordless handset (BCL-D70) Battery Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration E Glossary Page Page Page F Index Page Page Page Page Page Visit us on the World Wide Web http://www.brother.com