Handling Incoming Calls (continued)

Difficulty

Suggestions

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

 

other custom feature on a single telephone line with your machine, it may create

 

a problem sending or receiving faxes.

 

For example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

Correction Mode) feature should help overcome this problem. This condition is

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, a separate telephone line with no

 

custom features is recommended.

 

 

Copying Difficulties

Difficulty

Suggestions

 

Cannot make a copy.

Make sure that the COPY

key is illuminated.

 

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass uu page 25.)

ADF.

 

 

 

 

Vertical black lines or streaks

Vertical black lines or streaks on copies are typically caused by dirt or correction

appear in copies.

fluid on the scanner. Clean the glass strip and scanner glass and the white bar and

 

white plastic above them. (See Cleaning the scanner uu page 61.)

 

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

uupage 24.)

Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again.

Scanning Difficulties

Difficulty

Suggestions

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in

starting to scan. (Windows®)

your scanning application. For example, in PaperPort™12SE with OCR, click

 

Scan Settings, Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is chosen as the primary source.

starting to scan. (Macintosh)

In PageManager, click File, Select Source and choose the Brother TWAIN driver.

 

Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.

 

uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X

 

10.6.x)

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass uu page 25.)

the ADF.

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

(Macintosh users)

 

Make sure you have finished downloading and installing Presto! PageManager

 

from:

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

 

 

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