Difficulty | Suggestions |
Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone |
across the page or the top and | line. Ask the other party to send the fax again. |
bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the |
| problem is with the sending machine. Try receiving from another fax machine. |
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Received color fax prints only in | Replace the color ink cartridges that have reached the end of their life, and then |
black & white. | ask the other person to send the color fax again. |
| (See Replacing the ink cartridges uu page 58.) |
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Left and right margins are cut off or | Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced |
a single page is printed on two | incoming fax) |
pages. |
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Difficulty | Suggestions |
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Dialing does not work. | Check that the machine is plugged in and that the | On/Off key is on. |
(No dial tone) | ||
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| Check all line cord connections. Make sure the telephone line cord is plugged into | |
| the telephone wall jack and the LINE jack of the machine. | |
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| (Canada only) Change the Tone/Pulse setting. (uuQuick Setup Guide) | |
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| Verify that the telephone line and jack are working by connecting a known working | |
| telephone and telephone line to the jack. Then lift the external telephone’s handset | |
| and listen for a dial tone. If there is no dial tone, ask your telephone company to | |
| check the line and/or jack. |
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The machine does not answer | Make sure the machine is in the correct Receive Mode for your setup. | |
when called. | (See Choose the correct Receive Mode uu page 31.) Check for a dial tone. If | |
| possible, call your machine to hear it answer. If there is still no answer, check that | |
| the telephone line cord is plugged into the telephone wall jack and the LINE jack | |
| of the machine. If there is no ringing when you call your machine, ask your | |
| telephone company to check the line. |
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