Troubleshooting

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Poor print quality.

Check the print quality. (See Checking the print quality uu page 62.)

 

 

 

 

 

Make sure that the Media Type setting in the printer driver or the Paper Type

 

 

setting in the machine’s menu matches the type of paper you are using.

 

 

See Paper Type uu page 19.

 

 

uuSoftware User’s Guide: Printing (Windows®)

 

 

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

 

 

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

 

The expiration date written on the cartridge package has passed. (Genuine

 

 

Brother Innobella™ ink cartridges stay usable for up to two years if kept in their

 

 

original packaging.)

 

 

The ink cartridge has been in your machine for over six months.

 

 

The ink cartridge may not have been stored properly before use.

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother

 

 

supplies may affect the print quality, hardware performance, and machine

 

 

reliability.

 

 

 

 

 

Make sure you are using one of the recommended types of paper.

 

 

(See Acceptable paper and other print media uu page 20.)

 

 

 

 

 

The recommended environment for your machine is between 68 °F to 91 °F

 

 

(20 °C to 33 °C).

 

 

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head uu page 62.)

 

or graphics.

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

 

 

Try using the recommended types of paper.

 

 

(See Acceptable paper and other print media uu page 20.)

 

 

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head uu page 62.)

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

Characters and lines are blurred.

Check the printing alignment. (See Checking the print alignment uu page 63.)

 

 

 

 

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guides

 

 

are adjusted correctly. (See Loading paper and other print media uu page 12.)

 

 

 

 

 

Make sure the Jam Clear Cover is closed properly.

 

 

 

 

Smudge or stain at the top center of

Make sure the paper is not too thick or curled.

 

the printed page.

(See Acceptable paper and other print media uu page 20.)

 

 

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable paper

B

to run.

and other print media uu page 20.) Don't handle the paper until the ink is dry.

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

If you are using photo paper, make sure that you have set the correct paper type.

 

 

If you are printing a photo from your PC, set the Media Type of the printer driver.

 

 

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide:

 

or at the bottom of the page.

Cleaning the machine’s printer platen)

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

Make sure you are using the paper support flap.

 

 

(See Loading paper and other print media uu page 12.)

 

 

 

 

 

Make sure the paper feed rollers are not dirty with ink.

 

 

(uuAdvanced User’s Guide: Cleaning the paper feed rollers)

 

 

 

 

The machine prints dense lines on

(Windows® users only)

 

the page.

Check Reverse Order in the Basic tab of the printer driver.

 

 

 

 

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