Printing (continued)
Difficulty | Suggestions |
The printouts are wrinkled. | (Windows® users) |
| In the printer driver Advanced tab, click Color Settings, and uncheck |
| |
| (Macintosh users) |
| In the printer driver, choose Print Settings, click Advanced, choose |
| Other Print Options, and uncheck |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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Cannot perform “Page Layout” | Check that the paper size setting in the application and in the printer driver are the |
printing. | same. |
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Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data |
| processing, sending and printing time. Try the other quality settings in the printer |
| driver Advanced tab (Windows®) or Print Settings (Macintosh). Also, click |
| Color Settings, and make sure you uncheck Color Enhancement (True2Life). |
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| Turn the Borderless feature off. Borderless printing is slower than normal printing. |
| uuSoftware User’s Guide: Printing (Windows®) |
| uuSoftware User’s Guide: Printing and Faxing (Macintosh) |
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True2Life™ is not working properly. | If the image data is not full color in your application (such as 256 color), |
| True2Life™ will not work. Use at least 24 bit color data with the True2Life™ |
| feature. |
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|
Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
properly. | paper in the paper tray. An extra sheet has been included in the paper package |
| for this purpose. |
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| Clean the paper |
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Machine feeds multiple pages. | Make sure the paper is loaded properly in the paper tray. (See Loading paper and |
| |
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| Make sure the paper support is pulled out until it clicks and the paper support flap |
| is unfolded. (See the step i in Loading paper and other print media uu page 12.) |
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| Make sure the Jam Clear Cover is closed properly. (See the step d in Paper is |
| |
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| Make sure the Base Pad in the paper tray is not dirty. (uuAdvanced User’s Guide: |
| Cleaning the paper |
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There is a paper jam. | Make sure the paper length guide is set to the correct paper size. Do not extend |
| the paper tray when you load A5 or smaller size paper. (See Printer jam or paper |
| |
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The paper jams when you use | Use one of the jam prevention settings, Duplex1 or Duplex2. |
duplex copy or duplex print. | For copying |
| |
| uuAdvanced User’s Guide: Duplex |
| For printing |
| uuSoftware User’s Guide: Duplex / Booklet (Windows®) |
| uuSoftware User’s Guide: Duplex Printing (Macintosh) |
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| If paper jams occur often during duplex copying or duplex printing, the paper feed |
| rollers may be stained with ink. Clean the paper feed rollers. |
| (uuAdvanced User’s Guide: Cleaning the paper feed rollers) |
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Printed pages are not stacked | Make sure you are using the paper support flap. |
neatly. | (See Loading paper and other print media uu page 12.) |
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