Printing (continued)

Difficulty

Suggestions

The printouts are wrinkled.

(Windows® users)

 

In the printer driver Advanced tab, click Color Settings, and uncheck

 

Bi-Directional Printing.

 

(Macintosh users)

 

In the printer driver, choose Print Settings, click Advanced, choose

 

Other Print Options, and uncheck Bi-Directional Printing.

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

Cannot perform “Page Layout”

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

processing, sending and printing time. Try the other quality settings in the printer

 

driver Advanced tab (Windows®) or Print Settings (Macintosh). Also, click

 

Color Settings, and make sure you uncheck Color Enhancement (True2Life).

 

 

 

Turn the Borderless feature off. Borderless printing is slower than normal printing.

 

uuSoftware User’s Guide: Printing (Windows®)

 

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

 

 

True2Life™ is not working properly.

If the image data is not full color in your application (such as 256 color),

 

True2Life™ will not work. Use at least 24 bit color data with the True2Life™

 

feature.

 

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

for this purpose.

 

 

 

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper

 

pick-up rollers)

 

 

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See Loading paper and

 

other print media uu page 12.)

 

 

 

Make sure the paper support is pulled out until it clicks and the paper support flap

 

is unfolded. (See the step i in Loading paper and other print media uu page 12.)

 

 

 

Make sure the Jam Clear Cover is closed properly. (See the step d in Paper is

 

jammed at the back of the machine uu page 76.)

 

 

 

Make sure the Base Pad in the paper tray is not dirty. (uuAdvanced User’s Guide:

 

Cleaning the paper pick-up rollers)

 

 

There is a paper jam.

Make sure the paper length guide is set to the correct paper size. Do not extend

 

the paper tray when you load A5 or smaller size paper. (See Printer jam or paper

 

jam uu page 75.)

 

 

The paper jams when you use

Use one of the jam prevention settings, Duplex1 or Duplex2.

duplex copy or duplex print.

For copying

 

 

uuAdvanced User’s Guide: Duplex (2-sided) copying

 

For printing

 

uuSoftware User’s Guide: Duplex / Booklet (Windows®)

 

uuSoftware User’s Guide: Duplex Printing (Macintosh)

 

 

 

If paper jams occur often during duplex copying or duplex printing, the paper feed

 

rollers may be stained with ink. Clean the paper feed rollers.

 

(uuAdvanced User’s Guide: Cleaning the paper feed rollers)

 

 

Printed pages are not stacked

Make sure you are using the paper support flap.

neatly.

(See Loading paper and other print media uu page 12.)

 

 

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