Troubleshooting

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Unable to CleanXX

The machine has a mechanical

Open the scanner cover and remove

 

Unable to Init.XX

problem.

any foreign objects and paper scraps

 

—OR—

from inside the machine. If the error

 

Unable to PrintXX

message continues, disconnect the

 

A foreign object such as a paper clip or

 

Unable to ScanXX

machine from the power for several

 

a piece of ripped paper is in the

minutes and reconnect it.

 

 

 

 

 

 

machine.

(The machine can be turned off for

 

 

 

 

 

 

approximately 24 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report uu page 72.)

 

 

 

 

 

 

Unusable Device

A broken device has been connected

Unplug the device from the USB direct

 

Disconnect device

to the USB direct interface.

interface, then press

On/Off to

 

 

 

from front connector

 

turn the machine off and then on

 

& turn machine off

 

again.

 

 

& then on

 

 

 

 

Unusable Device

A USB device or USB Flash memory

Unplug the device from the USB direct

 

Please Disconnect

drive that is not supported has been

interface. Turn the machine off and

 

connected to the USB direct interface.

then on again.

 

 

USB Device.

For more information, visit us at

 

 

 

 

 

 

 

 

http://solutions.brother.com/.

 

 

 

 

 

 

 

Wrong Ink Color

A color ink cartridge has been installed

Check which ink cartridges are not

 

 

in the Black ink cartridge position.

matched by color to their ink cartridge

 

 

 

positions and move them to their

 

 

 

proper positions.

 

 

 

 

 

 

Wrong Paper Size

The Paper Size setting does not

1 Check that the paper size you

 

 

match the size of paper in the tray. Or,

choose matches the size of paper

 

 

you did not set the paper guides in the

in the tray.

 

 

 

tray to the indicators for the paper size

2 Make sure you loaded the paper in

 

 

you are using.

 

 

a Portrait position, by setting the

 

 

 

 

 

 

paper guides at the indicators for

 

 

 

your paper size.

 

 

 

 

3 After you have checked the paper

 

 

 

size and the paper position, press

B

 

 

Black Start or Color Start.

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